Silgan Containers LLC

Compensation

Full Description

Job Title: Customer Technical Services Representative Company Overview: Silgan Containers LLC is a leading manufacturer of metal containers for the food and beverage industry, committed to delivering high-quality packaging solutions. With a strong focus on innovation and customer satisfaction, Silgan Containers operates globally with a dedication to sustainability and operational excellence. Role Overview: As a Customer Technical Services Representative, you will serve as the primary technical liaison between Silgan Containers and its customers. Your role is to provide expert support, resolve technical issues, and ensure customer satisfaction by delivering timely and effective solutions. What You'll Do: - You will respond promptly to customer inquiries and technical issues related to container products. - You will collaborate with internal teams to troubleshoot and resolve product performance concerns. - You will provide detailed technical guidance and product information to customers. - You will document customer interactions and technical resolutions accurately. - You will assist in the development of technical training materials and resources. - You will monitor product quality feedback and communicate trends to the quality assurance team. - You will support sales efforts by providing technical expertise during customer engagements. - You will stay updated on industry trends and product innovations to better serve customers. What You Bring: - Minimum of 3 years of experience in a technical customer service or support role. - Strong knowledge of metal container products and manufacturing processes. - Excellent problem-solving skills with the ability to analyze and resolve technical issues. - Effective communication skills, both verbal and written, to interact with diverse customers. - Proficiency with CRM software and Microsoft Office Suite. - Ability to work independently in a remote environment while managing multiple priorities. Bonus Points If You Have: - Experience in the packaging or manufacturing industry. - Technical background in engineering or related fields. - Familiarity with quality management systems and standards. - Bilingual skills to support a diverse customer base. What We Offer: - We offer a competitive salary based on your experience, education, and skills. - We offer comprehensive benefits including medical, dental, and vision coverage. - We offer opportunities for professional development and career growth. - We offer a flexible remote work environment based in the Minneapolis, MN area. - We offer a supportive and inclusive company culture focused on employee well-being. Ready to Apply? To apply, please submit your resume and cover letter through our careers page at Silgan Containers LLC or email your application to careers@silgancontainers.com. We look forward to hearing from you!