Silgan Containers LLC

Compensation

Full Description

Job Title: Customer Technical Services Representative Company Overview: Silgan Containers LLC is a leading manufacturer of metal packaging solutions, serving a diverse range of industries including food, beverage, and household products. With a commitment to innovation and customer satisfaction, Silgan Containers prides itself on delivering high-quality products and exceptional service to clients worldwide. Role Overview: As a Customer Technical Services Representative, you will be the primary technical liaison between Silgan Containers and its customers. Your role is to provide expert support, resolve technical issues, and ensure customer satisfaction by delivering timely and effective solutions. What You'll Do: - You will respond promptly to customer inquiries and technical issues, providing clear and accurate information. - You will collaborate with internal teams to troubleshoot and resolve product-related challenges. - You will document customer interactions and technical solutions in the company’s CRM system. - You will assist in the development and delivery of technical training and product information to customers. - You will analyze customer feedback to identify trends and recommend improvements. - You will support sales teams by providing technical expertise during customer engagements. - You will maintain up-to-date knowledge of product specifications, industry standards, and regulatory requirements. - You will participate in continuous improvement initiatives to enhance customer service processes. What You Bring: - Minimum of 3 years of experience in a technical customer service or support role, preferably in manufacturing or packaging. - Strong understanding of metal packaging products and manufacturing processes. - Excellent communication and interpersonal skills to effectively interact with customers and internal teams. - Proficiency with CRM software and Microsoft Office Suite. - Ability to analyze technical data and provide practical solutions. - Strong organizational skills and attention to detail. Bonus Points If You Have: - Experience working remotely and managing customer relationships virtually. - Knowledge of industry regulations and quality standards related to packaging. - Technical background or degree in engineering, manufacturing, or a related field. - Bilingual abilities to support diverse customer base. What We Offer: - We offer a competitive salary based on your experience, education, and skills. - We offer comprehensive benefits including medical, dental, and vision coverage. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer the flexibility to work remotely from the Minneapolis, MN area. Ready to Apply? To apply, please submit your resume and cover letter through our careers page at Silgan Containers LLC website. We look forward to learning how you can contribute to our team and help us deliver exceptional customer service and technical support.