Silgan Containers LLC

Compensation

Full Description

Job Title: Customer Technical Services Representative Company Overview: Silgan Containers LLC is a leading manufacturer of metal containers for the food, beverage, and household products industries. With a commitment to innovation and quality, Silgan Containers serves a diverse customer base across North America, providing sustainable packaging solutions that meet the highest industry standards. Role Overview: As a Customer Technical Services Representative, you will be the primary technical liaison between Silgan Containers and its customers. Your role is to provide expert support, resolve technical issues, and ensure customer satisfaction by delivering timely and effective solutions. What You'll Do: - You will respond promptly to customer inquiries and technical issues related to container products. - You will collaborate with internal teams to troubleshoot and resolve product performance concerns. - You will provide technical guidance and product information to customers to support their operational needs. - You will document and track customer interactions and technical resolutions accurately. - You will assist in the development and delivery of customer training materials and technical documentation. - You will analyze customer feedback to identify trends and recommend product improvements. - You will support sales teams by providing technical expertise during customer engagements. - You will maintain up-to-date knowledge of industry standards and product innovations. What You Bring: - Minimum of 3 years of experience in a technical customer service or support role, preferably in manufacturing or packaging. - Strong understanding of metal container products and related manufacturing processes. - Excellent problem-solving skills with the ability to analyze technical issues and provide effective solutions. - Proficient communication skills, both written and verbal, to interact with diverse customer groups. - Ability to work independently in a remote environment while managing multiple priorities. Bonus Points If You Have: - Experience working in the packaging or metal container industry. - Familiarity with CRM software and technical support tools. - Background in quality assurance or product development. - Technical training or certification related to manufacturing or customer service. What We Offer: - We offer a competitive salary based on your experience, education, and skills. - We offer comprehensive benefits including medical, dental, and vision coverage. - We offer opportunities for professional growth and development within a supportive team environment. - We offer flexible remote work arrangements to support work-life balance. - We offer a collaborative culture that values innovation and customer focus. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience to the Silgan Containers careers portal or email hr@silgancontainers.com. We look forward to hearing from you!