Silgan Containers LLC

Compensation

Full Description

Job Title: Customer Technical Services Representative Company Overview: Silgan Containers LLC is a leading manufacturer specializing in sustainable metal packaging solutions for the food and beverage industry. With a commitment to innovation and customer satisfaction, Silgan Containers operates globally, delivering high-quality products and services that meet the evolving needs of its clients. Role Overview: As a Customer Technical Services Representative, you will serve as the primary technical liaison between Silgan Containers and its customers. Your role is to provide expert support, resolve technical issues, and ensure customer satisfaction by delivering timely and effective solutions. What You'll Do: - You will respond promptly to customer inquiries and technical issues related to product performance and specifications. - You will collaborate with internal teams including engineering, quality assurance, and production to address and resolve customer concerns. - You will analyze customer feedback and product data to identify trends and recommend improvements. - You will provide technical training and support to customers to enhance their understanding of our products. - You will document all customer interactions and technical resolutions accurately in the CRM system. - You will assist in developing technical documentation and product manuals. - You will participate in continuous improvement initiatives to enhance customer service processes. - You will support sales teams by providing technical expertise during customer meetings and presentations. What You Bring: - Minimum of 3 years of experience in a technical customer service or support role, preferably in manufacturing or packaging industries. - Strong understanding of metal packaging products and manufacturing processes. - Excellent problem-solving skills with the ability to analyze technical data. - Proficient in CRM software and Microsoft Office Suite. - Exceptional communication and interpersonal skills to effectively interact with customers and internal teams. - Ability to work independently in a remote environment while managing multiple priorities. Bonus Points If You Have: - Experience working remotely with a distributed team. - Knowledge of quality management systems such as ISO standards. - Background in engineering or technical education. - Familiarity with data analysis tools and software. What We Offer: - We offer a competitive salary based on your experience, education, skills, and technical abilities. - We offer comprehensive benefits including medical, dental, and vision coverage. - We offer flexible remote work arrangements to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture that values innovation and customer focus. Ready to Apply? To apply, please submit your resume and cover letter through our careers page on the Silgan Containers website. We look forward to learning how you can contribute to our team.