Silgan Containers LLC

Compensation

Full Description

Job Title: Customer Technical Services Representative Company Overview: Silgan Containers LLC is a leading manufacturer of metal containers for the food and beverage industry, known for its commitment to quality and innovation. With a strong presence across North America, Silgan Containers prides itself on delivering exceptional products and services to its customers while fostering a collaborative and inclusive work environment. Role Overview: As a Customer Technical Services Representative, you will serve as the primary technical liaison between Silgan Containers and its customers. Your role is to provide expert support, resolve technical issues, and ensure customer satisfaction by delivering timely and effective solutions. What You'll Do: - You will respond promptly to customer inquiries and technical issues related to container products. - You will collaborate with internal teams to troubleshoot and resolve product performance concerns. - You will provide detailed technical guidance and product information to customers. - You will document customer interactions and technical resolutions accurately. - You will assist in the development of technical resources and training materials. - You will monitor customer feedback to identify trends and recommend improvements. - You will support sales teams with technical expertise during customer engagements. - You will maintain up-to-date knowledge of industry standards and product innovations. What You Bring: - Minimum of 3 years of experience in a technical customer service or support role. - Strong understanding of manufacturing processes and metal container products. - Excellent communication and interpersonal skills. - Proficiency with CRM software and Microsoft Office Suite. - Ability to analyze technical data and provide clear solutions. - Self-motivated with strong problem-solving abilities. Bonus Points If You Have: - Experience working in the food and beverage packaging industry. - Technical background in engineering or related field. - Familiarity with quality assurance and regulatory compliance standards. - Previous remote work experience. What We Offer: - We offer a competitive salary based on your experience and skills. - We offer comprehensive medical, dental, and vision benefits. - We offer a flexible remote work arrangement based in the Minneapolis, MN area. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. Ready to Apply? Please submit your resume and cover letter through our online application portal at Silgan Containers LLC careers page. We look forward to hearing from you!