Silgan Containers LLC

Compensation

Full Description

Job Title: Customer Technical Services Representative Company Overview: Silgan Containers LLC is a leading manufacturer of metal containers for the food and beverage industry, committed to delivering high-quality packaging solutions. With a strong presence across North America, Silgan Containers prides itself on innovation, sustainability, and customer satisfaction. Role Overview: As a Customer Technical Services Representative, you will serve as the primary technical liaison between Silgan Containers and its customers. Your role is to provide expert support, resolve technical issues, and ensure customer satisfaction by delivering timely and effective solutions. What You'll Do: - You will respond promptly to customer inquiries and technical issues related to container products. - You will collaborate with internal teams to troubleshoot and resolve product performance concerns. - You will provide detailed technical guidance and product information to customers. - You will document and track customer interactions and technical issues using CRM systems. - You will assist in the development of technical training materials and customer support documentation. - You will analyze customer feedback to identify trends and recommend product improvements. - You will support sales teams by providing technical expertise during customer engagements. - You will maintain up-to-date knowledge of industry standards and product innovations. What You Bring: - Minimum of 3 years of experience in a technical customer service or support role, preferably in manufacturing or packaging. - Strong understanding of metal container products and manufacturing processes. - Excellent problem-solving skills with the ability to analyze and resolve complex technical issues. - Proficient in CRM software and Microsoft Office Suite. - Exceptional communication skills, both written and verbal. - Ability to work independently in a remote environment while managing multiple priorities. Bonus Points If You Have: - Experience working in the food and beverage packaging industry. - Technical background in mechanical or industrial engineering. - Familiarity with quality management systems and regulatory compliance. - Bilingual skills, especially in Spanish. What We Offer: - We offer a competitive salary based on your experience and skills. - We offer comprehensive medical, dental, and vision benefits. - We offer a flexible remote work arrangement based in the Minneapolis, MN area. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture focused on innovation and teamwork. Ready to Apply? Please submit your resume and cover letter through our online application portal at Silgan Containers' careers page. We look forward to learning how you can contribute to our team.