Significance, Inc.

Compensation

Full Description

At Significance, we believe the best results come from investing in great people. As a woman-owned consulting firm supporting federal civilian and Department of Defense customers, we bring together talented professionals who are passionate about solving complex challenges and making a meaningful impact. We're proud of the culture we've built - one rooted in trust, collaboration, respect, and genuine relationships. Our people are empowered to share ideas, grow their careers, and deliver exceptional results while supporting missions that matter. It's a culture we're proud of, and one that has earned us recognition as a Washington Business Journal Best Place to Work for seven consecutive years. Significance, Inc. is seeking a Senior Transportation Services Program Operations Manager to join our growing team supporting the Department of Health and Human Services (HHS). This position requires the ability to obtain and maintain a Public Trust and is expected to support a hybrid schedule with approximately 2-3 days onsite per week. POSITION OVERVIEW Significance Inc. is seeking an experienced, analytical leader to support the HHS Transportation Services (TS) program. This position combines day-to-day transit subsidy operations with financial management, client billing, federal policy implementation, systems modernization, stakeholder engagement, and process improvement. The successful candidate will use data-driven analysis and strong cross-functional coordination to strengthen service delivery, support accurate funding and reporting, and advance complex program and technology initiatives. KEY RESPONSIBILITIES Program Operations & Stakeholder Coordination: • Oversee daily operational workflows for the Transit Subsidy Program, including its client platform and related HHS and Treasury funding tools. • Coordinate client communications and issue resolution across TS programs, working with federal counterparts, customers, vendors, and financial partners. • Lead complex transit benefit and charge card initiatives, maintaining project scope, schedules, stakeholder alignment, and appropriate boundaries around inherently governmental functions. Financial Management, Funding & Billing • Coordinate the monthly client billing cycle and funding processes, including follow-up on required client actions across TS lines of business. • Support the federal team in coordinating fiscal-year funding agreements and establishing completed agreements in the HHS invoicing system. • Monitor funding status, customer utilization, revenue recovery, forecasts, and variances; support billing reconciliation and related accounting activities. • Develop Excel-based financial models, perform trend and cost analysis, and prepare monthly, quarterly, and annual reporting for HHS leadership. Systems, Projects & Integration: • Coordinate transportation system enhancements, upgrades, and enterprise transitions, including requirements development, user acceptance testing, release readiness, and rollout communications. • Work with technical teams and vendors to support integrations across TS applications, external platforms (including Citibank, WMATA, and Edenred), HHS financial systems, and interagency funding processes. • Translate business needs and operational findings into clearly defined system improvements, process changes, and implementation priorities. Policy, Compliance & Charge Card Operations: • Apply applicable HHS, Department of Transportation, and other federal transit benefit guidance; help translate policy updates into compliant procedures and participant instructions. • Provide senior-level charge card and banking coordination, including escalated issues, servicing-bank engagement, delinquency mitigation, reconciliations, internal controls, and SmartPay transition readiness. • Support compliance with applicable federal and departmental financial regulations, reporting requirements, and records-management practices. Analytics, Improvement & Knowledge Management: • Analyze large operational and billing datasets to identify trends, cost-saving opportunities, recurring problems, and opportunities to improve customer service. • Create useful dashboards and performance reporting to communicate findings, measure results, and support evidence-based decisions. • Maintain procedures, project documentation, and organized SharePoint/Teams repositories that support collaboration, version control, and business continuity. • Use Microsoft 365 tools, including Excel, SharePoint, Teams, Outlook, OneDrive, and Power Automate, to streamline approvals, notifications, and workflows. \n Required Skills: Bachelor's degree in Finance, Accounting, Business Administration, Public Policy, or a related field. • Five or more years of progressively responsible experience in operations management, business analysis, financial analysis, project management, or a comparable program role. • Strong Microsoft Excel capability, including financial modeling, budgeting, forecasting, variance analysis, and management reporting. • Knowledge of financial reconciliation, cost analysis, accounting principles, and internal controls. • Demonstrated ability to analyze complex datasets, identify trends, and translate findings into actionable recommendations. • Experience coordinating technical implementations or system migrations and converting business requirements into system enhancements. • Excellent written and verbal communication, organization, documentation, analytical, and problem-solving skills. • Ability to work independently, manage competing priorities, and collaborate effectively across federal teams, customers, vendors, and technical partners. • Ability to obtain and maintain a Public Trust determination. Desired Skills: Experience with federal financial and interagency systems or processes, such as G-Invoicing, PRICES, UFMS, FBIS, and CAM. • Knowledge of federal transit benefit programs and applicable HHS and DOT policies. • Experience with public-sector funding, budgeting, forecasting, accounting, or HHS Transit operations. • Familiarity with government charge card policy, GSA SmartPay, and servicing-bank tools. • Experience supporting transit or charge card applications, system integrations, testing, and release management. • Proficiency with Microsoft Project and Visio for project planning and process mapping. • Advanced use of SharePoint, Teams, and Power Automate for collaboration, document management, and workflow improvement. \n $125,000 - $138,000 a year \n At Significance, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a comprehensive and generous benefits package. We are an E-Verify Employer https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf