Signet Jewelers

Compensation

Full Description

About the Role We are seeking a detail-oriented and customer-focused Account Manager to support our warranty and wholesale repair operations. This role serves as a key liaison between SJR, warranty partners, and retail clients, ensuring timely communication, accurate billing, and exceptional service. The ideal candidate is organized, proactive, and comfortable managing multiple priorities in a fast-paced environment. Key Responsibilities Gather, compile, and prepare weekly and monthly reports for assigned contracts to review with warranty partners. Bill warranty repairs in accordance with each provider’s specific terms and conditions; prepare manifests and required documentation to ensure repairs are shipped to the correct recipients. Bill wholesale repairs based on approved estimates and provide corresponding manifests and shipping documents. Review and accurately tag repairs returned to SJR as rework from prior services. Verify contract validity through warranty provider portals to ensure coverage is active and all repair information is accurate. Answer inbound calls and provide timely updates on repair statuses; direct to appropriate departments as needed. Communicate repair updates via email and phone in a clear and professional manner. Escalate concerns or service issues to management promptly. Qualifications Prior experience in account management, customer service, warranty processing, or related field preferred. Strong attention to detail with excellent organizational and time-management skills. Effective written and verbal communication skills. Ability to work collaboratively across departments. Proficiency with computer programs, portals, and internal systems. Why Join Our Team? Collaborative team environment Opportunities for growth and development Competitive compensation and benefits package We have many opportunities available on our other career site pages. Click here to link to our careers page! SJR is a premier repair center specializing in jewelry and watch repair, as well as custom design. We also operate two retail jewelry stores in the Nashville area, providing a neighborhood jeweler experience with a passion for our customers. Since our start in 2002, we have striven to set ourselves apart in the industry by providing the best customer service and expert jewelry and watch repair to our clients. SJR National Repair Center currently operates in a 38,000 square foot facility located just south of Nashville in Brentwood, TN. With over 40 skilled bench jewelers and watch makers, we service nearly 4,000 jewelers nationwide. We are growing fast and looking for people to join our team with a passion for excellence. Applicants of all skill and experience levels are encouraged to apply! At SJR, our culture is deeply rooted in our passion for precision and craftsmanship. We are more than just a workplace; we are a community of skilled artisans and passionate enthusiasts who share a common love for watches and jewelry.