Customer Care Specialist
Compensation
$33K - 33K a year
Responsibilities
Provide front-line customer support via phone and email, answer product and order inquiries, manage calls and emails, and maintain positive customer relations.
Requirements
2-5 years sales and customer service experience, strong communication skills, ability to multitask in a fast-paced environment, and basic clerical and computer skills.
Full Description
Customer Care Specialist Signamax, Inc. is seeking a Customer Care Specialist to be responsible for our front-line customer support. Our customer service department is responsible for answering emails and phone calls from customers regarding information about products and services including quote requests, tracking information, and product suggestions.The ideal candidate will have excellent communication and multitasking skills along with being able to complete tasks in a timely manner Responsibilities & Skills: • Answers customer questions on pricing, availability of products, and any shipping or service issues related to placed orders • Must possess basic clerical and data entry skills with strong attention to detail • Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level. We will train you on our system • We will train you to maintain a high level of knowledge regarding Signamax products and their applications to the potential customers • Experience with multi-tasking and prioritization in a fast-paced environment • Manages inbound/outbound calls and emails while displaying strong organizational and time management skills • Must have excellent verbal and written communications skills and the ability to communicate effectively within the organization • Adjust readily to change and adapt as needed • Project a positive and professional attitude toward both internal & external customers • Maintain confidentiality of sensitive information • Be punctual • Additional duties as assigned • Build solid, effective working relationships with others Qualifications: • Minimum of 2-5 years sales and customer service experience • Comfortable conducting business over the phone • Works well in a team-environment • Bi-lingual is a plus Benefits: • Competitive salary with commissions and bonus plan • Paid vacation & holidays • Company sponsored 401(k) plan • Company subsidized health insurance • Established Customer Care career path; opportunity for advancement Job Type: Full-time Pay: From $16.00 per hour Benefits: • 401(k) • Health insurance Work Location: In person
This job posting was last updated on 10/21/2025
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