Siftwell Analytics

Compensation

Full Description

About Us: Siftwell Analytics is a fast-growing company that combines healthcare operator expertise and artificial intelligence to equip community health plans with better insights to drive earlier and more precise health interventions for members. Siftwell was founded with a fundamental commitment to address the unique challenges faced by community health organizations, beginning with Medicaid, Marketplace, and Medicare plans, who are entrusted with the care of our most vulnerable and complex populations. At Siftwell, we are committed to providing a mutually respectful work environment. We believe diversity and inclusion among our teammates are critical to our success. We seek to recruit, develop, and retain the most talented professionals from a diverse candidate pool, and we work to enable a culture in which all talented individuals can develop, have fun, and thrive. About the role: As a Director of Customer Success at Siftwell, reporting to the Head of Customer Success, your primary objective is to ensure our clients obtain maximum value from our population health and related solutions, driving meaningful change for their members and organizations. You will play a pivotal role in guiding clients post-sale and fostering a seamless experience throughout their journey with us. Your responsibilities include driving adoption, supporting onboarding and implementation, ensuring ongoing client success, and securing renewals. You will serve as an essential Siftwell liaison for our clients, enhancing their utilization of Siftwell's solutions and ensuring seamless integration into their health and wellbeing programs and point solutions. Your expertise in population health and care management workflows will be instrumental in improving health outcomes and reducing total cost of care (TCOC) for the members our clients serve. As a trusted advisor, you will work with our clients to understand their intricate workflows and challenges, identifying how Siftwell’s solutions can address their core needs. Your role involves ensuring deadlines and commitments are met while continually innovating to serve our clients better. Your success will depend on your analytical skills, business acumen, and deep empathy for users to ensure that our solutions are configured to best meet our clients’ needs. This position requires travel up to 25% for client engagement and success. All new hires are subject to a one-time drug screening in accordance with Siftwell’s PHI compliance policies. Responsibilities: Serve as the primary point of contact and strategic relationship owner for assigned customers, driving onboarding, adoption, retention, and long-term success. Build and maintain trusted, multi-level relationships with clinical, operational, and executive stakeholders within client organizations to effectively integrate Siftwell solutions. Lead client onboarding and implementation efforts, partnering with Product, Data, and Engineering to ensure seamless integration. Own and evolve Customer Success workflows, playbooks, and operational systems to ensure consistent, scalable client delivery. Design and manage Customer Success reporting, tools, success dashboards, and internal documentation to drive visibility and performance. Analyze the customer journey and facilitate structured success reviews, identifying opportunities to deepen adoption and drive measurable outcomes. Act as the internal voice of the customer, translating client feedback into actionable insights for Product, Growth/Marketing, and Data/Engineer teams. Support late-stage prospect engagements by contributing implementation planning, operational insight, and success strategy. Partner with Growth and Product to support renewals, identify expansion opportunities, and proactively manage customer health and churn risk. Requirements: Required Bachelor’s degree and a minimum seven (7) years of experience in Customer Success, Account Management, Client Services, or Management Consulting, preferably in SaaS, data, or technology-enabled organizations. Minimum three (3) years of experience in healthcare operations, healthcare technology, or healthcare-adjacent environments. Demonstrated ability to manage complex, multi-stakeholder client relationships, including executive-level stakeholders. Proven experience leading client onboarding, implementation, and long-term adoption of SaaS or analytics-driven platforms. Strong operational mindset, with experience building or running repeatable processes, workflows, and success frameworks. Comfort working in fast-moving, ambiguous environments where structure is still being built. Strong business and data fluency, with the ability to interpret analytics, KPIs, and performance trends to guide client outcomes. Preferred RN, LCSW or other relevant licensing. Graduate degree. Application Timeline and Details: We anticipate the application window for this opening will close on: January 30th, 2025. Submission does not guarantee selection, and Siftwell reserves the right to modify or close the hiring process at any time. Only shortlisted candidates will be contacted. All applications will be retained for future consideration. Disclosures Benefits Overview At Siftwell, we hire Humble Killers — talented, mission-driven teammates who value impact, collaboration, and ownership. Our goal is to support that commitment through competitive pay, meaningful equity, and benefits that promote well-being, growth, and flexibility. Our offerings include: Comprehensive health, dental, and vision insurance Short-term disability coverage 401(k) retirement plan with company matching Unlimited paid time off to rest and recharge Opportunities for ongoing professional development and learning Benefits may vary based on location and employment status. Equal Opportunity Statement Siftwell celebrates diversity and is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability status, veteran status, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws, including the California Fair Chance Act. ADA Accommodation Statement If you require a reasonable accommodation during the application or interview process, please let us know through our general contact form or indicate this in your application. Security Requirements Adhering to the Company Security and Privacy Policies and the associated security standards Maintaining the security of the Information assets and resources to which they have been granted access Ensuring direct reports are aware of and adhere to Company Security and Privacy Policies Ensuring the security of information and managing risks to assets and resources owned by their functional area Ensuring that contractors, consultants, partners and other third parties under their sponsorship operate in compliance with Company policy Monitoring compliance related to business assets owned by their functional area and taking corrective action as necessary