Sierra Nevada Corporation

Compensation

Full Description

If you have an affinity for complex technical systems, excellent communication and product troubleshooting skills, and enjoy working collaboratively, we may have the perfect role for you! As a Sr Product Support Engineer, you will be using your skills and hands-on expertise to provide technical support and troubleshooting for our product and system prototypes. You'll be responsible for assessing our customer needs and determining the most appropriate technical solution for concept and prototype products and systems. Your technical responsibilities include product installation, testing, error/defect detection and correction, and coordinating the appropriate corrective action with engineers and operators. The Mission Solutions and Technologies (MST) business area provides affordable, turn-key command/control, communications, integrated ISR, force protection and security solutions worldwide. The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial and international customers with years of experience in platform operations, engineering and full lifecycle management across domains – air, land, sea, space and cyber. Responsibilities: Use skills and real-time expertise to provide technical support and troubleshooting for our products and services at critical or highly sensitive base or remote locations. Responsible for assessing our customer needs and determining the most appropriate technical solution. Technical responsibilities include support of the deployment of system upgrades to such as technical refresh of systems, technical installation of major hardware/software upgrades, system error detection and correction, and configuration management. Working under limited supervision providing technical expertise in maintaining, troubleshooting, and upgrading Enhanced Vision Systems. Qualifications You Must Have: Bachelor's degree in a related field of study and at least 3 years of relevant experience higher level degree may substitute for experience Related experience may be considered in lieu of required education Software engineering experience Experience performing Maintenance, Repair, or Overhaul of Avionics Systems (Radar knowledge preferred) Must be able to lift a minimum of 40 pounds. Ability to interface with Engineering and Operations in the repair and upgrade of Enhanced Vision Systems Hands-on experience with a wide variety of network related tools, concepts, technologies, best practices and security procedures, including Network File Systems (NFS, GPFS, Lustre, Samba, CIFS, etc.) and Cisco CCNA/CCNP Strong knowledge of IP networking, routing protocols, server-client relationship, and Internet technologies (TCP/IP, DNS, HTTP, SOAP, XML, SNMP, CORBA, LDAP). Ability to operate automatic test equipment to locate, diagnose, and repair defective parts and perform routine inspections on systems and equipment Ability to understand US Army Aviation Maintenance Management Processes and Data Systems Familiarization with equipment carry-on procedures, equipment chain of custody Familiarization with DTED terrain data Cognizant knowledge of airworthiness directives, procedures, and processes Knowledge/familiarity with working for a military customer/in a military CONUS garrison environment. The ability to obtain/maintain a Secret U.S. Security Clearance is required. Qualifications We Prefer: Working knowledge of operating military units and logistics Familiarity with the network and integration of traditional communications systems and sensors Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques. Experience with RF, vehicle installation and maintenance procedures Background in the Aerospace and Defense Industry, Government, or US Military Leadership experience in the military or civilian organization At Sierra Nevada Corporation (SNC) we deliver customer-focused technology and best-of-breed integrations in the aerospace and defense sectors. SNC has been honored as one of the most innovative U.S. companies in space, a Tier One Superior Supplier for the U.S. Air Force, and as one of America’s fastest-growing companies. Learn more about SNC This posting will be open for application for a minimum of 5 days and may be extended based on business needs. SNC offers annual incentive pay based upon performance that is commensurate with the level of the position. SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more. IMPORTANT NOTICE: This position requires the ability to obtain and maintain a Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use. Learn more about the background check process for Security Clearances. SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team! SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law. SNC is a trusted global leader in aerospace and national security. Our innovative solutions enable connected protection through command, control and communications systems, as well as ISR, cyber, electromagnetic spectrum management, and other high capabilities for systems across all domains – sea, land, air, space and cyber. As a longstanding leader in defense technology, SNC is the optimum intersection of commercial, defense and non-traditional contractors. We are one of the only privately owned mid-tier A&D contractors and we pride ourselves on our ability to invest early and often to ensure mission success on or ahead of schedule. It’s part of our mission to always stay one step ahead; working on solutions today to solve the problems of tomorrow. Founded in 1963, SNC is owned by Chairwoman Eren Ozmen and CEO Fatih Ozmen.