Shyft6

Compensation

Full Description

This is a remote position. Production Support Engineer​ We are seeking a Production Support Engineer to support day-to-day operations of AI-driven applications, data platforms, and client-facing systems. This role is responsible for maintaining system stability, monitoring performance, and resolving production issues across environments leveraging AWS, Azure, Tableau, Power BI, and DealCloud CRM. This is a hands-on role ideal for someone with strong troubleshooting skills and experience supporting cloud-based and data-driven applications. Key Responsibilities Provide L1/L2 production support for applications, data pipelines, and integrations Monitor systems and respond to alerts, incidents, and service disruptions Troubleshoot issues across cloud environments (AWS, Azure) and escalate when needed Support data pipelines (ETL/ELT) and validate data feeding into reporting tools (Tableau, Power BI) Assist in troubleshooting API integrations and microservices-based systems Support CRM integrations (DealCloud) and related workflows Document issues, resolutions, and runbooks/SOPs for recurring problems Work with engineering and QA teams to ensure smooth deployments and production readiness Participate in on-call rotations as needed Assist in identifying opportunities for automation and process improvements Requirements Required Qualifications 2–5 years of experience in Production Support, Application Support, or IT Operations Experience supporting systems in AWS and/or Azure environments Basic understanding of data pipelines and ETL processes Strong SQL skills for data validation and troubleshooting Familiarity with monitoring tools (e.g., Datadog, Splunk, CloudWatch, Azure Monitor) Experience with API troubleshooting or integration support Familiarity with ticketing systems (e.g., ServiceNow, Jira) Basic scripting knowledge (e.g., Python, Bash, or PowerShell) Key Traits for Success Strong problem-solving and troubleshooting skills Ability to prioritize and manage multiple issues Detail-oriented with a focus on system reliability Collaborative team player Eagerness to learn and grow in an AI-focused environment