Shopmonkey

Compensation

Full Description

Our Best-in-Class Implementation Team is leading the way and revolutionizing the automotive industry with 5 star customer service. With a thorough understanding of Shopmonkey products, and a focus on creative problem solving, every Shopmonkey customer receives exceptional care and attention from our team. As Manager, SMB Implementation at Shopmonkey, you will be responsible for ensuring continued success and growth across our organization, and consistently activating accounts to meet aggressive revenue goals on a monthly basis. You will work closely with the sales, revenue operations, customer success and product teams to innovate and grow a strong customer base. Prior experience working in SaaS SMB implementation environments is a must. Additionally, candidates should be able to demonstrate how they have effectively coached new and experienced hires. What you’ll do: Coach and lead the SMB Implementation team through weekly 1:1s, performance reviews, and regular feedback Track, measure and report on pre-active cancellation mitigation, account activation and other KPIs on a weekly, monthly and quarterly basis Work closely with the Director of Implementation to refine and optimize the SMB playbooks to increase activation and mitigate churn risk and ensure long term scalability Solve problems proactively Serve as primary escalation point for SMB Implementation Managers and provide solutions and alternative workflows that ensure customer success Work closely with sales partners to ensure customer expectations are being met; provide technical expertise to support the Sales team when needed Become a subject matter expert on all things Shopmonkey and maintain a thorough understanding of the auto services industry, including industry trends, workflow, business processes, and key competitors We are looking for people who have: 3-5 years of experience in an individual contributor role focused in SaaS software implementation or a customer facing role (software- or technology- related field a plus) Proven leadership experience successfully leading, motivating and coaching a team of full-time employees while maintaining high team morale Respect of peers and direct reports - someone others love to work with Ability to handle tough situations with an objective and pragmatic outlook High emotional intelligence; patience and active listening skills Exceptional project management and organizational skills: Proven ability to manage multiple priorities at one time while paying close attention to details Deep understanding of what constitutes great customer service and how to implement these best practices Adaptability: able to think quickly on your feet and be solutions oriented Certifications or equivalent experience in formal project management methodologies (e.g., PMP, Agile Scrum Master) is a preferred plus Why Shopmonkey? Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status: 💪🏼 Health & Wellness Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date Short term and long term disability Employee assistance program Reimbursement for a personal health and wellness membership Generous parental leave 401(k) available upon hire ✈️ Time Off 11 paid holidays Flexible time off - take the time off you need! 🥰 Giving Back Matching donations for approved charitable organizations Group volunteer efforts Check out our founder’s story, life page, or hear from real employees about what it’s like to work at Shopmonkey. Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive. About the Industry The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience. About Shopmonkey Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform. Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B. In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth. In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023 and 2024. Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission. Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io. Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for: Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications. Our Talent Acquisition team only corresponds from email addresses with the domain ‘@Shopmonkey.io’. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer. While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey’s Careers page, or our official LinkedIn Company Page The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.