Shiro Technologies

Compensation

Full Description

Seeking an experienced L2 Production Support Engineer to provide operational support for enterprise automation platforms and business-critical applications. The role focuses on ensuring system stability, incident resolution, access governance, monitoring, and continuous service improvement across RPA and application environments. Key Responsibilities: Provide Level 2 support for RPA platforms such as UiPath, Blue Prism, Pega, and Agentic tools Manage incidents, service requests, and change requests using ServiceNow while ensuring SLA adherence Perform root cause analysis (RCA) and implement preventive measures to avoid recurring issues Monitor application and infrastructure performance using Dynatrace and other monitoring tools Support CIEM and access management using Saviynt, CyberArk, Okta, and BeyondTrust Manage and support virtualized environments using vSphere Troubleshoot .NET, web-based, mainframe, and enterprise applications Develop automation scripts using C#, Python, and Batch scripting Support CI/CD deployments using Jenkins and GitHub Actions Maintain documentation, knowledge base articles, and runbooks in Confluence and SharePoint Collaborate with development, infrastructure, and security teams for seamless production support Required Skills: Strong experience in L2 Production Support Hands-on with RPA tools: UiPath, Blue Prism, Pega Experience with ServiceNow ticketing system Knowledge of CIEM and access management tools (Saviynt, CyberArk, Okta) Experience with monitoring tools like Dynatrace Proficiency in scripting: C#, Python, Batch Experience with .NET applications and troubleshooting Familiarity with CI/CD tools such as Jenkins and GitHub Actions Good understanding of virtual environments (vSphere) Strong analytical and problem-solving skills