ShipBob, Inc.
via Momnt - JazzHR
Merchant Success Operations Manager
Compensation
$70K - 120K a year
Responsibilities
Build and maintain reporting and workflows for merchant health, design standardized processes for renewals and escalations, and oversee cross-team alignment.
Requirements
6-7+ years in merchant success or revenue operations, experience with Customer Success or Revenue teams, strong analytical skills, and ability to create structured processes in ambiguous environments.
Full Description
A company is looking for a Merchant Success Strategy & Ops Manager to optimize and scale their operational processes. Key Responsibilities • Build and maintain reporting, dashboards, and workflows for merchant health and forecasting • Design standardized processes for managing renewals, escalations, and business reviews • Oversee cross-functional alignment and serve as the point person for process and reporting inquiries Required Qualifications • 6-7+ years of experience in merchant success or revenue operations • Experience working with Customer Success or Revenue organizations • Ability to thrive in ambiguous environments and create structured processes • Strong analytical skills with a focus on data-driven decision making • Proven collaboration skills across multiple functions and teams
This job posting was last updated on 1/14/2026
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