Shepard Exposition Services

Compensation

Full Description

The Sr. Manager, Revenue is a role within the Accounting and Finance division responsible for overseeing the company’s end-to-end revenue lifecycle across multiple profit centers, including Association/Organizer, Exhibitor, Exhibits, Logistics, and Audio Visual (AV). This position provides direct leadership to the Revenue Operations/Billing, Cash Application, and Accounts Receivable (AR) teams, ensuring accurate, timely, and compliant revenue assurance and reporting. This role is also responsible for developing and monitoring key performance indicators (KPIs), facilitating communication between Finance, Sales, and Exhibitor Services, and optimizing the order-to-cash process for accuracy, timeliness, and customer satisfaction. Key Contributions of the Role Lead and manage the Revenue Operations/Billing functions across all profit centers (Association/Organizer, Exhibitor, Exhibits, Logistics, and AV). Direct the Cash Application and AR Management team, ensuring payments are applied accurately, collections are proactive, and accounts are reconciled timely. Own the Revenue Assurance framework by reconciling billed, collected, and recognized revenue, and reviewing discounts, adjustments, and credit memos for compliance. Partner with Sales (organizer accounts) and Exhibitor Services (exhibitor accounts) to resolve escalated billing and collection issues. Develop and maintain KPI dashboards and reporting packages, providing insights on: Order-to-Invoice cycle time Invoice accuracy rates Days Sales Outstanding (DSO) by profit center Collection Effectiveness Index (CEI) Write-off percentages and trends Deliver clear communication and reporting to the CFO, CEO, EVP of Sales, COO, and profit center leaders regarding revenue performance, risks, and opportunities. Partner with IT/ERP teams to optimize revenue cycle workflows, automation, and reporting capabilities. Ensure revenue recognition aligns with GAAP and company policies. Mentor and develop a high-performing revenue operations team, instilling a culture of accountability, accuracy, and service orientation. Progressive experience in revenue operations, billing, or AR management, ideally in service-based or project-driven industries (tradeshow, events, logistics, or professional services strongly preferred). Demonstrated experience leading teams across multiple revenue streams or profit centers. Solid knowledge of GAAP revenue recognition standards. ERP and BI/reporting system expertise (experience with Sage, NetSuite, Salesforce, or equivalent). Strong command of AR/collections best practices and metrics. Advanced Excel/financial modeling skills; dashboard and KPI reporting experience. Comfort with ERP integrations, workflow automation, and financial systems. Proven ability to manage across multiple stakeholders and departments, balancing financial accuracy with relationship management. Strong analytical and problem-solving skills with the ability to translate data into actionable insights. Excellent organizational and project management skills; ability to prioritize under tight deadlines. Clear and concise communicator, both written and verbal, with the ability to present to executive leadership. Bachelor’s degree in a related field; relevant experience may be substituted for formal education. Aligning With Our Values for Success Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork. Ability to perform as a responsible ESOP owner, making daily decisions to benefit the client and the company. Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program. Please note that the roles and responsibilities outlined in this job description are not exhaustive and may be subject to change. Additional tasks may be assigned as needed to meet the evolving needs of the company.