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SG

Shady Grove Fertility

via Indeed

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Patient Service Rep/Medical Assistant

Norfolk, VA
Full-time
Posted 12/3/2025
Verified Source
Key Skills:
Medical Terminology
Patient Check-in/Check-out
Appointment Scheduling
Vital Signs Measurement
Specimen Handling
Data Entry
Customer Service

Compensation

Salary Range

$35K - 45K a year

Responsibilities

Provide front desk and clinical support including patient check-in/out, appointment scheduling, specimen handling, and assisting clinical staff.

Requirements

High school diploma with at least one year healthcare experience, strong communication skills, and comfort with computer applications.

Full Description

Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward. We have an immediate opening for a full-time Patient Service Representative/Medical Assistant to provide coverage at our Norfolk, VA and Kempsville, VA offices (float). The general schedule is Monday-Friday 6:30am-4:00pm, with every 4th weekend and rotating holidays from 6:45am-12:00pm. Must have strong medical front desk skills. Willing to train the right candidate on the Medical Assistant responsibilities. How You'll Contribute: We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Medical Assistant/Front Desk is responsible for: • Answer phones and assist with clerical work • Check patients in/out, schedule appointments, collect payments • Maintain supplies for the blood drawing stations • Ensure lab specimens are sent to proper labs • Document patient care services utilizing daily logs and patient records • Utilize the computer in entering labs and printing labels • Assist physician or ultrasound technician with various procedure • Assist with HSGs as needed • Take vital signs and provide general clinical assistance • Assists with the clinical care of fertility patients What You'll Bring: • High School diploma; Associates degree preferred • Minimum of one year of prior experience in healthcare and familiarity with medical terminology • Excellent oral and written communication, interpersonal, and customer service skills • Ability to work autonomously and in a team environment • Strong attention to detail, demonstrated ability to follow-through, and high degree of comfort with computer applications; accuracy and speed with data entry is required More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. What We Offer: We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types: • Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays • Part-Time Employees: 401(k) with company match and performance-based bonus opportunities • Per Diem Employees: 401(k) with company match At Shady Grove Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team! How To Get Started: To have your resume reviewed by someone on our Talent Acquisition team, click on the “Apply” button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under “Share This Job” at the top of the screen. To learn more about our company and culture, visit here. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

This job posting was last updated on 12/8/2025

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