Seven Counties Services

Compensation

Full Description

Job Description: ESSENTIAL JOB FUNCTIONS Demonstrating high-level customer service skills, professional etiquette and service excellence, provides telephone screening for individuals who utilize SCS Access. Determines client eligibility for services and verifies insurance coverage or provides information on sliding scale options when applicable. Obtains all information effectively and efficiently (i.e., demographic, and clinical information) and records accurately documentation in the electronic database. Demonstrates knowledge and competency in effective triage and intervention, ensuring that appropriate referrals are provided, and follow-up is made to verify that connection. Effective routes/ transitions to CIC/Crisis team and/or identified program needs as appropriate. Promotes a departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large. Ensures compliance with all defined organization and Access standards. Adheres to all department and organization requirements as defined. (i.e.- completes annual trainings, attends team meetings, in-service training, and other quality assurance training, etc.) Performs other duties as assigned. EDUCATION High School Diploma/ GED required. Bachelor’s degree in Psychology, Social Services, Human Behavior Services or a related field of study preferred. EXPERIENCE One (1) year of experience in a health care customer service or call center setting with bachelor’s degree (or) Three years (3) years of health care customer service or call center setting with High School Diploma/GED required. High volume call center experience preferred. Crisis counseling experience preferred. Customer Relationship Software (CRM); Microsoft 365/Teams/Cloud based software phone system (Example: Zoom Phone Now); Electronic Health Record (preferably Netsmart myAvatar) preferred. Proficiency in word processing/data entry skills, general computer knowledge and associated skills are required. Highly effective listening, retention, communication, and relay of essential information skills in a supportive, responsive, client and service focused environment are essential. REQUIREMENTS Reliable, high speed internet connection. In circumstances in which the high-speed internet fails, working onsite is required. PHYSICAL DEMANDS Position has no unusual physical demands. May involve modestly unpleasant situations such as offensive language from callers. COMPANY OR PERSONAL VEHICLE USAGE: No Time Type: Full time We continually help our community and employees flourish... one life at a time. As a Seven Counties Services employee there are many benefits to enjoy. Below are just some of the great benefits you might be eligible for with Seven Counties Services. Health & Wellness Medical Coverage Dental Coverage Vision Coverage Flexible Spending Account Health Savings Account Short Term Disability Long Term Disability - Company Paid Financial Wellbeing Competitive Compensation Packages Life Insurance - Company Paid Accidental Death & Dismemberment Insurance - Company Paid 403b Retirement Plan with Company Funded Matching Retirement and Financial Planning Services Career Development and Growth Tuition Assistance Plans Loan Forgiveness options through federal programs (National Health Service Corps & Public Service Loan Forgiveness) Student Loan Repayment Assistance Clinical Supervision toward licensure and reimbursement for certain license applications At Seven Counties Services training is one of our highest priorities. We provide company paid professional training for various skills, certifications, and continuing education Opportunities for growth and movement - We encourage our employees to consider new growth opportunities with us Leadership Academy for our rising stars, supervisors, and leaders Seven Counties Services and Center for Clinical Excellence provide staff with industry best practices and processes Work Life Balance Paid Time Off - Generous PTO for Vacations, Illness, Personal Days, Etc. (10 Paid Holidays) Flexible Work Schedules to promote a Healthy Work Life Balance Employee Assistance Program - assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being At Seven Counties Services, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.