Sev1Tech

Compensation

Full Description

Overview/ Job Responsibilities We are looking for an eager and detail-oriented Moodle Support Specialist to support our Learning Management System (LMS) operations. This role is perfect for someone with a strong interest in technical support, problem solving, and learning new skills. The successful candidate will assist with troubleshooting, managing the ticket queue, escalating complex issues, and performing routine health checks under the guidance of senior team members. Responsibilities Investigate and resolve common user issues such as registration, course enrollment problems, and basic configuration errors. Document and escalate complex issues to Moodle engineers and project manager, providing clear and accurate details. Monitor ServiceNow tickets, assign priorities, and ensure updates are logged regularly. Provide timely and professional updates to users, follow up to confirm resolution, and maintain a positive support experience. Assist in developing and updating SOPs and knowledge base articles for common issues and workflows. Perform and document daily LMS health checks (e.g., login functionality, key course access, basic system performance). Continuously develop LMS support skills by shadowing senior team members. This is a full-time position. Minimum Qualifications Bachelor’s degree and 4 years of experience. Familiarity with any ticketing system (ServiceNow experience a plus). Basic understanding of web applications and willingness to learn Moodle administration. Strong communication and customer service skills. Ability to follow step-by-step SOPs and document work accurately. Detail-oriented, reliable, and eager to learn. Must be eligible to obtain a Department of Homeland Security EOD clearance ( Requirements 1. US Citizenship, 2. Favorable Background Investigation) Desired Qualifications Clearance Preference: DHS EOD - 1st priority Any DHS badge + DoD Top Secret or Secret - 2nd choice DoD Secret or Top Secret + willingness to get EOD clearance - 3rd choice (it can take 45 days to obtain EOD clearance – work can only begin once the clearance is fully adjudicated) About Sev1Tech LLC Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country. Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at: https://careers-sev1tech.icims.com/ #joinSev1tech For any additional questions or to submit any referrals, please contact: recruiting@sev1tech.com Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.