SERVPRO of Northeast Charlotte

Compensation

Full Description

Benefits: • Company car • Free food & snacks • Free uniforms • Opportunity for advancement • Paid time off Position Summary SERVPRO is seeking a highly organized and customer-focused Mitigation Project Manager to oversee emergency services and mitigation projects including water, fire, mold, and storm damage restoration. This role is responsible for managing jobs from initial inspection through completion, ensuring exceptional service, accurate documentation, and efficient project execution in alignment with SERVPRO and IICRC standards. Key Responsibilities Project Management Conduct on-site inspections to determine scope, affected materials, and mitigation needs. Develop detailed work scopes and action plans for mitigation services. Manage multiple projects simultaneously, ensuring timely progression and quality work. Coordinate equipment, labor, and resources for optimal job efficiency. Ensure all work complies with IICRC guidelines and SERVPRO processes. Customer & Client Communication Act as the primary point of contact for homeowners, commercial clients, and insurance adjusters. Clearly explain mitigation plans, timelines, and expectations. Provide ongoing job updates and deliver excellent customer service. Documentation • Maintain thorough and accurate job documentation including photos, notes, readings, and logs. Track job profitability and manage project budgets. Team Leadership Direct and support field technicians and crew chiefs in daily job activities. Train team members in SERVPRO processes, safety protocols, and mitigation techniques. Conduct quality checks to ensure consistent standards and safety compliance. Insurance & Compliance Work with insurance adjusters, TPAs, and property managers to meet program requirements. Ensure all documentation and communication meet insurance standards. Close out jobs with complete files and customer satisfaction. Qualifications Experience in restoration, construction, or mitigation preferred. Knowledge of IICRC standards; WRT/ASD certifications a plus. Strong leadership, communication, and problem-solving skills. Ability to manage multiple jobs in a fast-paced, emergency-driven environment. Valid driver's license and clean driving record. Ability to lift up to 50 lbs and work in various environmental conditions. Key Skills Project management Water and fire mitigation knowledge Customer service excellence Estimating & documentation Team leadership Insurance communications • Time management & organization All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.