ServiceTitan

Compensation

Full Description

Description: • Serve as a process and workflow focused point of contact for customers during 5 week implementation program • Prepare, update, and manage project management materials • Keep all customers within your cohort on track to go-live within their agreed-upon schedule • Manage various forms of risk that would prevent customers from going live within predetermined schedule • Conduct live working sessions with customers, demonstrating best practices and critical features for go live • Host open office hours, 1:1 meetings, and group check-in calls with your assigned cohort • Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications Requirements: • At least 2+ years of relevant experience preferred or Home Service industry knowledge and experience • Critical thinking skills with experience in troubleshooting software issues • Experience with ServiceTitan software a big plus • Exceptional project management skills; proven ability to multi-task and manage multiple moving pieces while paying strict attention to detail • Exceptional customer relationship skills and a clear view on what constitutes excellent customer service • Familiarity with SaaS business models a plus Benefits: • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities, comprehensive onboarding program, and leadership training for Titans at all levels • Great work is rewarded through Bonusly, peer-nominated awards, and more • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk • Additional perks: pet insurance, legal advisory services, financial planning tools, annual bonus, equity, and a holistic suite of benefits