ServiceTitan

Compensation

Full Description

Description: • You will serve as a leader on the broader Client Services Leadership team, contributing to the client success vision and multi-year strategy. • You'll be responsible for the strategic goals and tactical execution for the Pest & Lawn business unit, overseeing the entire post - sales implementation customer lifecycle. • Build and mentor a world-class team by recruiting top performers, coaching them to achieve desired business outcomes, and fostering a continuous learning environment. • Define and manage all operational metrics, from high-level KPIs to individual scorecards, to measure performance and ensure key financial objectives are realized. • Develop and implement processes to positively influence key client business metrics, quickly addressing at-risk client situations. • Oversee the development of the Mergers & Acquisition program framework and methodology. • Act as a leadership sponsor for customer escalation calls and establish strong relationships with executives at key clients. • Foster healthy and constructive relationships with other senior leaders within the broader ServiceTitan organization to ensure consistency and focus on client outcomes through all post-sale touch points. Requirements: • 7+ years of experience in leading customer-facing organizations, ideally in a B2B SaaS environment. • 10+ years of experience in post sales: Success, Onboarding and Account Management roles, including upsell and renewal responsibilities. • Expert-level understanding of value drivers in recurring revenue business models. • Experience in the Pest & Lawn industry is a plus. • Experience in a fast-paced, agile tech environment with proven talent management skills. • Strong empathy for customers and a passion for revenue and growth. • Excellent communication, presentation, and leadership skills with the ability to influence senior customer leadership. • An analytical and process-oriented mindset with a desire for continuous learning and improvement. • A Bachelor's degree is preferred, with a preference for computer science or related degrees; an MBA or relevant graduate degree is strongly preferred. Benefits: • Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents). • FSA and HSA , 401k match, and telehealth options including memberships to One Medical. • Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement. • On demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.