ServiceLink

Compensation

Full Description

Overview Are you eager to unlock your ultimate career potential in a role focused on creating value for customers every day? ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Mobile Notary Coordinator. The ideal candidate must possess excellent communication and problems-solving skills as well as a strong desire to provide customers with the highest level of satisfaction. If you thrive in a fast paced environment and seek a career with a company committed to offering high quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink. This is an in-office position at our Itvine, CA office. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Place welcome calls to consumers, on behalf of our clients, with the intention of scheduling mobile notary signing appointments · Monitor voice mail and Follow up on scheduling orders, as needed. · Ensure company’s 24-hour-turn-around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports · Handle a large pipeline of scheduling orders. · Perform quality control check on executed documents · Shipping executed documents back to our clients WHO YOU ARE You possess … · Exceptional customer service skills · A penchant for excellence. You will use your strong attention to detail to maintain our quality standards. · The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients. · Excellent verbal and written communication skills. Responsibilities · Enter scheduling appointments, as necessary · Ensure company’s 24-hour-turn-around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports · Confirm signing appointment completion via phone and/or email with notaries and customers. · Perform QC checks on executed documents being returned from borrowers · Shipping executed documents to client for countersignature · Adhere to all company policies and procedures · Meet minimum production goals and quality requirements as set by management · Proficient in ServiceLink operating systems and internal search engines · Perform all other duties as assigned Qualifications · High School diploma or equivalent required. · Detail oriented, efficient and organized. · Exceptional customer service and phone etiquette skills.