Service Direct

Compensation

Full Description

SMB Account Manager We’re actively seeking a highly motivated and client-focused Account Manager to own the client relationship, ensuring retention, growth, and satisfaction. In this pivotal role, you’ll be responsible for nurturing accounts after onboarding, uncovering revenue opportunities, executing upsells, and building long-term client partnerships that drive business success. About Service Direct: Founded in 2006, Service Direct set out with a mission to help service businesses grow through high-quality inbound phone call lead generation. From a small team with a big vision, we've grown to support thousands of service providers and hundreds of quality call partners, facilitating millions of consumer-initiated service calls across North America. Our focus is on creating meaningful connections. Service businesses receive exclusive, cost-effective phone call leads that drive growth, while qualified affiliates maximize earnings through our industry leading Affiliate Program. This thriving marketplace not only supports service businesses and qualified affiliates, but also benefits homeowners by connecting them with local service providers eager to assist. At Service Direct, every call is an opportunity for growth, success, and help. What You’ll Do Client Retention & Satisfaction • Relationship Management: Serve as the primary point of contact for clients, ensuring ongoing satisfaction and consistent ROI. • Performance Monitoring: Track account performance, proactively addressing issues and making recommendations to maximize client results. • Advocacy: Act as a trusted advisor, helping small business owners succeed through transparency, accountability, and results. Revenue Growth & Upsells • Expansion: Identify new revenue opportunities within existing accounts. • Upselling: Execute upsell strategies to increase client spend while maintaining strong relationships. • Strategic Alignment: Partner with Sales to ensure smooth handoffs and with Marketing/Product to influence client-focused initiatives. Collaboration & Insights • AI-Powered Tools: Leverage our industry-leading AI-powered tech stack to manage and grow accounts effectively. • Feedback Loop: Share client insights with internal teams to improve processes, products, and customer experience. • Cross-Functional Work: Collaborate with other business units to drive overall client success. What We’re Looking For • 5+ years of account management or sales experience in B2B, with a proven track record of retention and upsell success. • Demonstrated ability to work successfully in a remote environment. • Exceptional relationship-building, communication, and consultative skills. • Strong analytical mindset with the ability to turn performance data into action. • Proficiency with CRM tools (HubSpot preferred) and client success technologies. Why Join Us We offer a dynamic and supportive environment where your contributions are recognized and rewarded. • Compensation: Competitive base salary of $75,000 with an uncapped On-Target Earnings (OTE) of $200,000. • Guaranteed Commission: Guaranteed commission for your first 3 months to support your successful ramp-up. • Work-Life Balance: Open Paid Time Off (PTO) and alternating Fridays off to promote a healthy work-life balance. • Comprehensive Benefits: Health and dental benefits. • Wellness Stipend: A $50 monthly wellness stipend to support your well-being. • Home Office Support: All home office equipment expenses covered. • Team Collaboration: In-person offsites to foster team cohesion and strategic alignment. Job Type: Full-time Pay: $100,000.00 - $200,000.00 per year Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off Application Question(s): • How many years of account management experience do you have? • Which tech tools are you proficient in? • Why do you think you would be a good fit for this role? • How many years of remote account management or related experience do you have? Work Location: Remote