Service Access & Management, Inc.

Compensation

Full Description

Customer Care Representative – County Programs Start your career, shift your path, or grow your impact with SAM Who We Are At Service Access & Management, Inc. (SAM), we believe everyone deserves the opportunity to live their best life; and our team is here to make that possible. With over 800 professionals across Pennsylvania and New Jersey, we provide high-quality services that empower individuals and strengthen communities. Rooted in service, integrity, and respect, SAM is a place where individuals served, and colleagues come first. About the Customer Care Representative As a Customer Care Representative within our County Programs team, you'll play a vital role in providing exceptional customer service in support of internal and external customers. This position is ideal for someone who is compassionate and resourceful and thrives in fast-paced environments where collaboration matters. Starting Rate: $20.747 hourly Customer Care Representative Core Responsibilities • Manages supplies • Manages multi-line phone system • Greets/screens/directs visitors • Manages incoming/outgoing mail • Enters/maintains data • Handles maintenance request notifications • Manages documents received • Manages electronic filing • Provides oral/written Spanish interpretation • Processes 3rd party requests What You Bring • High School Diploma or its equivalent and one (1) year experience with office work or as agreed by management and the union • Type 40 words per minute error free • Ability to speak fluent Spanish, preferred • A combination of relevant experience and education considered • Strong analytical, decision-making, and organizational skills • Commitment to person-centered, ethical practice • A valid driver’s license and reliable transportation • Required clearances (Act 33, Act 34, FBI fingerprinting) and drug screening • Ability to lift up to 15 pounds and work in an office environment Who Thrives in This Role We’ve found that people who are: • Empathetic and adaptable • Collaborative and communicative • Self-motivated and reliable Team players with committed to quality customer service …tend to thrive in this role. Whether you’re just starting out or building on prior experience, we have a place for you. Employee Benefits This position is represented by a union and follows the terms of the collective bargaining agreement, which includes: • Generous paid time off and sick leave • Employer matching 401k – up to 5% • Recognition and wellness initiatives and rewards • Scheduled annual increases and longevity bonuses • Healthcare and insurance options with employee contributions • In addition, all team members have access to tuition discounts, professional development, supportive supervision, and career growth opportunities. This position is part of a collective bargaining unit and follows union-negotiated terms for compensation and benefits. Location & Schedule This position is based in Berks County, PA. Work is fully on-site. Office hours are Monday through Friday, 8AM to 5PM. We welcome candidates of all backgrounds and are committed to building a diverse and inclusive team. #ZR