Serenity Healthcare

Compensation

Full Description

Ready to Make an Impact in Healthcare? Join Serenity. Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we're transforming mental wellness with compassion, innovation, and a people-first approach. No Healthcare Experience? No Problem. We're not looking for medical backgrounds — we're looking for calm, clear communicators who know how to solve problems and keep things moving. If you're steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you'll feel right at home. Bring your focus, empathy, and drive — we'll train you on the rest. The Role: Call Center Representative | Provo, UT As a Call Center Representative, you'll connect with potential patients who've expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you'll gently guide them toward booking their first appointment—turning leads into lasting patient relationships. What You'll Be Doing: • Gently guide hesitant patients to book their first appointment with care & empathy • Convert new leads into patients with confident, results-driven follow-up • Schedule, adjust, and cancel appointments with accuracy • Act as a liaison between established patients and their provider • Working with other healthcare professionals to ensure seamless patient care • Provide information about healthcare services, procedures, and policies • Handle patient concerns, complaints, and questions promptly and professionally • Follow protocols for managing patient inquiries and issues • Resolve patient issues, offer solutions, and escalate when needed • Verifying patient information, insurance details, and eligibility • Accurately enter and update patient info in the EMR system • Other duties as assigned Who We Are:  Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.  Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.   You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time. Requirements What You Need: • High School Diploma or GED • Proven experience in a high-volume customer service industry • Excellent verbal and written communication • Proficiency with MS Office applications a plus • Basic math skills Benefits Why You'll Love Working at Serenity: • Starting at $16.50/hour with growth opportunities to $19.50/hour within six months • Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment) • Luxe-level benefits: We cover 90% of medical, dental & vision  • 401(k) - because your future deserves self-care too  • 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge  • Flexible Shift Hours