Serco North America

Compensation

Full Description

Position Description Join Serco as a Safety Service Patrol (SSP) Project Manager! Serco is growing our team and looking for an experienced candidate who has extensive knowledge of SSP Operations to lead a future project team. You will lead a team that works closely with state employees, local law enforcement and other first responders daily. As the Project Manager you will provide first-hand knowledge of project management and SSP operations best practices throughout the duration of the project to ensure success. As a SSP Project Manager, you can expect to: Be responsible for managing a project and related task orders for customer with annual revenue ranging from $3 - $10M. Be responsible for the overall operation of the service in accordance with the contract requirements. Have budgetary responsibilities. Conduct cost management through continual cost control and review. Provide expertise to customer to ensure resolution of issues. Manage a team of 15 or more employees. Audit and evaluate training and performance. Be responsible for all aspects of the project including personnel, vehicles, equipment, planning, safety policies, and logistics. Be responsible for developing and reporting on Standard Operating Procedures, SLAs, and contract deliverables. Develop and foster long-term relationships with TIM partner agencies. Provide operational enhancement recommendations for equipment/technology modifications/upgrades. Qualifications To be successful in this role, you will have: Five years’ experience in project management. Five years of experience in Traffic Incident Management operations management such as safety service patrol or first responder programs. Proficiency managing projects to a project management plan; including the areas of scope, scheduling, cost, risk, quality, stakeholder and resource management and communications. The knowledge and skills to lead a successful team and make sound decisions while working in a high-paced and high-pressure environment. The ability to address conduct and performance issues. Excellent oral and written communication skills. Experience managing performance against Service Level Agreements (SLA), Key Performance Indicators (KPIs), and similar performance-based metrics in a TMC or like environment. If you are interested in supporting this mission and making the roadways safer for the travelling public, submit your application now for consideration. **Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.** Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com. Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits HIGHLIGHTS – Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role). Medical, dental, and vision insurance Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract 401(k) plan that includes employer matching funds Tuition reimbursement program Life insurance and disability coverage Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Employee Assistance Plan that includes counseling conditions Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act. To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us. Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.