Seraphic Security

Compensation

Full Description

Description The browser has become the main productivity tool for employees due to driving trends like working remotely, BYOD, and web-based SaaS applications. At Seraphic, we are revolutionizing browser security. Our patent-pending technology offers unmatched protection against zero-day attacks, phishing, and malicious downloads. By operating at the core of the browser, we provide comprehensive visibility and control, preventing data loss and leakage. Why Seraphic? Seamless Access: Browse internal sites and private applications directly from your browser without a VPN or a remote desktop Innovative Environment: Be part of a team leading the cybersecurity frontier shaping the modern solutions impacting billions of users Challenging Technologies: Engage with a rich SaaS app, high-scale backend processing millions of requests, and a core networking solution, all with the highest level of security Innovation and Leadership: Leverage our patented technology and leadership recognition, such as Frost & Sullivan's 2024 Enabling Technology Leadership Award for Global Zero Trust Browser Security Collaboration and Team: Work with industry experts in a collaborative environment to solve complex problems This is an exciting opportunity to join a fast-growing start-up company, consisting of talented team players, with the best-of-breed solution revolutionizing browser security. Join us in shaping the future of secure browsing! We are looking for a proactive and detail-oriented PS and Support Engineer. What You'll Do: Onboard new customers, ensuring smooth initial integration with our products Provide comprehensive technical support, diagnosing and resolving customer issues efficiently Configure and customize Seraphic products to meet specific client environment requirements Collaborate closely with product and R&D teams to address technical challenges and suggest system improvements Support sales teams by offering technical expertise during pre-sales processes Develop and maintain technical documentation, including user guides and FAQs Requirements What You’ll bring with you: 4+ years of technical experience in Customer Support, Professional Services, Technical Support, or related technical customer-facing role in a cyber security company Understanding of cybersecurity threats, vulnerabilities, and best practices - Experience with browser security is an advantage Familiarity with common web protocols Experience in diagnosing and resolving issues related to proxies and firewalls Proven experience with deployment tools like: SCCM, Intune and JAMF 3-5 years of system management experience across Windows, Linux, and macOS Familiarity with ticketing systems like Jira and Zendesk Ability to write clear and concise troubleshooting guides, FAQs, and process documents Problem solving attitude and analytical thinking, self-motivation and dedication to solving customer problems based on understanding the true pain of the customer, and finding data-driven solutions Great project management skills and able to communicate effectively with different stakeholder groups across a diverse set of industries, sizes, and experience level Ability to multitask and prioritize several projects simultaneously Self-motivated with dedication to understanding customer challenges Exceptional written and verbal communication skills for both technical and non-technical audiences