Sequel Med Tech

Compensation

Full Description

Job Description: • Implementing and maintaining configuration, administration, optimization and operational excellence of Sequel’s enterprise contact center technology ecosystem. • Serve as the primary administrator and implementor of contact center configuration, including configuration, routing logic, integrations, and user management. • Maintain system reliability, security, and performance. • Assist with incident response, root cause analysis, and corrective action planning for system issues impacting support operations. • Serve as the first responder to Contact Center operational and functional incidents. • Partner with Customer Care, Inside Sales, Product Support, and other teams to understand operational needs and translate them into scalable system and workflow solutions. • Create, manage, and escalate support requests with vendors and internal business partners. • Maintain system-level documentation and configuration standards. Requirements: • Bachelor's degree in computer science, Information Technology, Business, or related field, or equivalent combination of education and experience. • 5+ years of experience in contact center operations; people experience technology. • Excellent troubleshooting skills. • Deep technical expertise in contact center technologies, including configuration, routing, analytics, and integrations. • Strong understanding of workflows, telephony concepts, and omnichannel support. • Ability to communicate Contact Center configuration and integrations clearly to both technical and non-technical audiences. • Ability to work independently, manage multiple priorities, and drive outcomes collaboratively. • Preferred Qualifications: Experience in med-tech, or other regulated, security-conscious industries. Benefits: • automatically enrolled in 401k plan with 6% company match and 100% immediate vesting. • capped out-of-pocket insulin costs and GLP-1 coverage across all plans. • access to Meritain health insurance plans. • Flexible Spending Accounts (FSAs) or Health Savings Account (HSA). • vision and dental coverage. • voluntary options such as long-term disability, accident, critical illness, hospital indemnity, and discounts for pet care. • employer-paid short-term disability and life insurance. • flexible PTO and paid holidays.