Sentry Insurance

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: Sentry Insurance is a leading provider of insurance solutions with a strong commitment to customer satisfaction and innovation. With decades of experience, we specialize in delivering tailored insurance products and exceptional service to our clients across various industries. Role Overview: As a Customer Service Representative in our Motorcycle customer call center, you will play a vital role in ensuring our insureds and customers receive top-quality service. You will handle inquiries and resolve service issues through multiple communication channels, focusing on delivering a seamless and positive customer experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will resolve service problems efficiently, ensuring customer satisfaction and retention. - You will document customer interactions accurately in our systems. - You will collaborate with team members and other departments to address complex issues. - You will maintain up-to-date knowledge of our products, policies, and procedures. - You will contribute to continuous improvement initiatives to enhance service quality. - You will meet or exceed performance metrics and quality standards. What You Bring: - You bring at least 2 years of experience in a customer service or call center role. - You have excellent communication skills, both verbal and written. - You are proficient with CRM software and multi-channel communication tools. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to manage multiple tasks and prioritize effectively. Bonus Points If You Have: - Experience in the insurance industry, particularly with motorcycle insurance. - Familiarity with claims processing and policy administration. - Bilingual skills or additional language proficiency. - Previous experience working in a remote or hybrid call center environment. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer flexible work schedules and remote work options. - We offer employee wellness programs and recognition initiatives. Ready to Apply? Please submit your resume and cover letter through our careers portal at www.sentryinsurance.com/careers. We look forward to welcoming you to our team!