Sentry Insurance

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: Sentry Insurance is a leading provider of insurance solutions with a strong commitment to customer satisfaction and innovation. With decades of experience in the industry, we pride ourselves on delivering reliable and personalized service to our clients across various insurance sectors. Role Overview: As a Customer Service Representative in our Motorcycle customer call center, you will play a vital role in ensuring our insureds and customers receive exceptional service. You will handle inquiries and resolve service issues through multiple communication channels, focusing on quality and customer satisfaction. What You'll Do: - You will respond to customer inquiries via phone, email, and chat promptly and professionally. - You will resolve service problems efficiently, ensuring customer satisfaction. - You will document customer interactions accurately in our systems. - You will collaborate with team members and other departments to address complex issues. - You will maintain up-to-date knowledge of our products and services. - You will contribute to continuous improvement initiatives within the call center. - You will adhere to company policies and compliance standards. What You Bring: - You bring at least 1-2 years of experience in a customer service or call center role. - You have excellent communication skills, both verbal and written. - You are proficient with multi-channel communication tools including phone, email, and chat. - You have strong problem-solving abilities and attention to detail. - You are comfortable working in a fast-paced, team-oriented environment. Bonus Points If You Have: - Experience in the insurance industry or knowledge of motorcycle insurance products. - Familiarity with customer relationship management (CRM) software. - Bilingual abilities or additional language skills. - Previous experience in a quality-focused customer service role. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. - We offer employee wellness programs and recognition initiatives. Ready to Apply? Please submit your resume and cover letter through our online application portal at www.sentryinsurance.com/careers. We look forward to hearing from you!