Sentry Insurance

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: Sentry Insurance is a leading provider of insurance solutions with a strong commitment to customer satisfaction and innovation. With decades of experience in the industry, we pride ourselves on delivering reliable and personalized service to our clients across various insurance sectors. Role Overview: As a Customer Service Representative in our Motorcycle customer call center, you will play a vital role in ensuring our insureds and customers receive exceptional service. You will handle inquiries and resolve service issues through multiple communication channels, focusing on quality and customer satisfaction. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will resolve service problems efficiently, ensuring customer concerns are addressed to their satisfaction. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to provide comprehensive solutions. - You will stay informed about our products and services to assist customers effectively. - You will contribute to continuous improvement initiatives to enhance customer experience. - You will adhere to company policies and compliance standards in all interactions. What You Bring: - You bring at least 2 years of experience in a customer service role, preferably in an insurance or call center environment. - You have excellent communication skills, both verbal and written. - You are proficient with customer service software and multi-channel communication tools. - You possess strong problem-solving abilities and attention to detail. - You demonstrate empathy and patience when dealing with customers. Bonus Points If You Have: - Experience specifically in motorcycle insurance or related insurance products. - Familiarity with CRM systems such as Salesforce. - Bilingual abilities or additional language skills. - Previous experience in a high-volume call center environment. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. - We offer employee wellness programs and recognition initiatives. Ready to Apply? To join our team at Sentry Insurance as a Customer Service Representative, please submit your resume and cover letter through our careers page or email them directly to hiring@sentryinsurance.com. We look forward to hearing from you!