Sentara Health

Compensation

Full Description

City/State Norfolk, VA Work Shift First (Days) Overview: Overview The Supply Chain Resolution Associate serves as a Subject Matter Expert (SME) for the validation, accuracy, and resolution of match exceptions in Supply Chain's ERP system. Under the general supervision of the Purchasing Manager responsible for ongoing root cause analysis in support of price file integrity. Customer Support Responsible for the daily operations of the department to include being a resource for questions, assisting with daily activities and maintaining a well-documented and productive solution for providing internal customers with ERP training. Also, responsible for monitoring and improvement efforts in support of division strategies specific to customer service. Identifies opportunities for improvement, recommend solutions, and implements recommendations to facilitate change. Invoice Resolution Accountable for managing and coordinating with Accounts Payable, Suppliers and other internal team members to ensure timely resolution of Supply Chain match exceptions related to purchase orders. This includes Supply Chain PO backed match exceptions for contract pricing, non-contract pricing, quantity, unit of measure and receipt issues. Must be able to resolve all Supply Chain invoice match exceptions including complex transactions across all Buying functionalities. Ability to review contract documentation for accuracy of pricing in the item master. Efficiently work with suppliers to resolve any contract pricing disparity Investigate recurring Supply Chain invoice match exception issues to identify root cause by working with supplier, Accounts Payable, Contracting, Item Master data as applicable to find and implement solutions Work with suppliers to resolve credit hold issues. Identifies areas for workflow and efficiency improvement, determine opportunities to streamline processes. Acts as a liaison to other Supply Chain team members regarding invoice resolution recommendations Utilizes data tools such as GHX for review of match exceptions Education Associate's level degree in Supply Chain/Business/Health Admin or related field, Bachelor's (Preferred) or 10+ years of related experience in lieu of degree will be considered. Certification/Licensure No specific certification or licensure requirements Experience 5+ years Purchasing/Buyer and/or related accounting/Accounts Payable experience required Supply Chain Healthcare experience required. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!