Self Help Africa

Compensation

Full Description

Job Title: WorldWise Global Schools Salesforce Database Administrator Company: Self Help Africa Location: Remote Working Arrangements Available Office: 4th Floor, Joyce’s Court, 38 Talbot Street, Dublin, D01 C861 Contract type: 6 Month Fixed Term Contract Reports to: WorldWise Global Schools Deputy Director Salary: €45,000 (based on 5 day week, equivalent to 37.5 hours) About WWGS WorldWise Global Schools (WWGS) is Ireland’s national post-primary programme for Global Citizenship Education (GCE). It is funded by Irish Aid, established in 2013, and delivered on Irish Aid’s behalf by a consortium led by Self Help Africa. The goal of the WWGS programme is to expand the reach, accessibility, quality and impact of Global Citizenship Education in Ireland’s post-primary education sector. We work towards this by providing a wide range of supports including building educators’ capacity to understand and teach GCE, promoting a whole-school approach among participating schools and strengthening the programme’s influence within both the formal education system and the wider GCE sector in Ireland. Job Purpose: Developing and maintaining our database, particularly the Salesforce CRM, is a key strategic objective for WWGS. This work ensures that our systems remain effective and efficient as the programme grows and adapts to the needs of post-primary schools and educators. The WWGS database is central to all programme processes, including: grants administration, events, finances, communications, reporting, and the programme’s Global Passport framework for a whole school approach to GCE. It is also used to generate regular updates and reports to the programme’s funder, Irish Aid, and enables the WWGS programme to be responsive to the GCE needs of the post-primary sector. The Salesforce Database Administrator will be responsible for managing the evolving WWGS database. They will consolidate and develop WWGS systems of data collection and analysis in order to improve and refine programme reporting and inform future programme developments. The Database Administrator will need to work in collaboration with members of the WWGS staff team to deliver a strengthened system of data collection, analysis and reporting. Key Responsibilities: Metadata Management • Maintain, develop and test WWGS online user portal, primarily for WWGS Global Passport applications, and the online teacher expenses system. This will involve amending existing interfaces and VisualForce pages. • Oversee and troubleshoot the migration of almost 1000 customer community users from the existing Salesforce Classic portal to a newly designed Salesforce Lightning portal. • Management of the WWGS Global Passport application form through multi-faceted Salesforce screen flow, and provide training and troubleshooting as needed. • End to end management of WWGS database and interface. • Implement changes as required on the programme’s WAND database on Salesforce for collecting accurate annual data. • Undertake data field mapping as required to outline how the WWGS database can grow and function efficiently on the Salesforce platform. Technical Support • Provide ongoing internal technical support to resolve issues arising within the online portal, particularly during the Global Passport applications process. • Identify and correct performance issues, and reviewing systems and error logs. Support the capacity of the WWGS staff team w • relevant. Documenting all WWGS database processes w • necessary throughout the contract period. Data Generation, Storage, Collation & Reporting • Contribute to fulfilling all annual reporting requirements to Irish Aid. • Generate data to populate relevant indicators on the WWGS results-based framework (RBF) on an ongoing basis. • Collation of relevant data to generate meaningful data reporting as well as creating regularly updated views that can act as an overview tool for the whole team. • Ensure that a comprehensive and accessible system is in place to store and easily access data generated. • Generation of reports on key programmes areas such as on the Global Passport, grant funding and other WWGS interventions. • Maintain and develop as required WWGS Dashboards on Salesforce. General Administration • Provide general administrative support to the programme team throughout the year as required. • Ensure time records, annual leave requests, and expense claims are submitted for approval on a timely basis via Salesforce. • Any other duties as may be required as directed by the WWGS Deputy Director or WWGS Programme Director. Key Relationships: • WWGS Programme Director • WWGS Deputy Director • WWGS Grants & Operations Officer • WWGS Education Officers • WWGS Programme Administrator • SHA ICT Department Knowledge, Experience & Skills Essential • A minimum of 2years experience as a Salesforce Database Administrator • Demonstrable knowledge and experience working with Salesforce Flow. • Prior experience working with Salesforce customer community portals. • Demonstrable knowledge and experience of using VisualForce pages. • Strong IT proficiency and experience with Microsoft Excel and Salesforce Data Loader. • Demonstrable Salesforce administration and support skills, • Excellent attention to detail and report generating skills. • Experience in working independently and in a team oriented collaborative environment. Desirable • Salesforce Administrator Certification. • Data modelling and project planning skills. • Knowledge/experience of the post-primary and/or GCE sector. • Creativity and commitment to deliver results. • Ability to communicate effectively within a wider team. How to Apply: Full Job Description Please complete the application form and upload your CV outlining your suitability for the role The closing date for applications is Monday 5th January 2026. Self Help Africa is an Equal Opportunities Employer All candidates offered a job with Self Help Africa will be expected to sign Self Help Africa’s Safeguarding Policies and Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. Specific roles may require Police/DBS/ vetting. Important information: Self Help Africa is an international development charity and is committed to the safeguarding of all those who we come into contact with or through our work. We are committed to preventing any type of unwanted behaviour relating to our work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and we are committed to promoting the welfare of children and the people we aim to assist with whom Self Help Africa engages. Self Help Africa expects all staff and volunteers to share this commitment and uphold the values and behaviours outlined in the Code of Conduct and Child and Adult Safeguarding Policy. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. Recruitment to all roles in Self Help Africa will include, and be subject to, a criminal records self-declaration, references, and other pre-employment checks, which may include police and qualifications checking. Self Help Africa is committed to the principles of the Misconduct Disclosure Scheme and will request information from previous employers about any findings of sexual exploitation, sexual abuse or sexual harassment during employment. By submitting an application, the applicant confirms her/his understanding of these recruitment procedures. Subsequently, working or volunteering with Self Help Africa is subject to a range of vetting checks, including criminal background checking. Research shows that women and those from marginalised ethnic groups are less likely to apply to jobs unless they meet every single requirement. If you’re excited about this role but your experience doesn’t align with every criteria described, we encourage you to apply anyway, you could be exactly what we need! Self Help Africa is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.