Select Staffing

Compensation

Full Description

Job Title: Healthcare Call Center Representative (Fully Remote) Company Overview: Select Staffing is a leading staffing agency dedicated to connecting talented professionals with top employers across various industries. We pride ourselves on fostering a supportive and inclusive work environment that empowers our employees to thrive and grow in their careers. Role Overview: As a Healthcare Call Center Representative, you will play a vital role in providing exceptional customer service and support to healthcare clients. This fully remote position offers the opportunity to work from Houston, TX, while assisting patients and healthcare providers with inquiries and appointment scheduling. What You'll Do: - You will handle inbound calls from patients and healthcare providers with professionalism and empathy. - You will assist callers by providing accurate information regarding healthcare services and appointment availability. - You will document patient interactions and update records in the healthcare database. - You will resolve patient concerns and escalate issues to appropriate departments when necessary. - You will maintain compliance with healthcare regulations and company policies. - You will collaborate with team members to ensure a seamless patient experience. - You will participate in ongoing training to stay current with healthcare protocols and call center best practices. What You Bring: - You bring at least 1-2 years of experience in a call center or customer service role, preferably in healthcare. - You have excellent communication skills, both verbal and written. - You possess strong problem-solving abilities and a patient-centered approach. - You are proficient with computer systems and data entry. - You have the ability to work independently in a remote environment while managing time effectively. Bonus Points If You Have: - Experience with healthcare software or electronic health records (EHR). - Bilingual skills, especially in Spanish. - Previous experience working remotely. - Knowledge of HIPAA regulations and compliance. What We Offer: - We offer a competitive hourly wage of $16/hr. - We offer a fully remote work setup allowing flexibility and work-life balance. - We offer comprehensive training and ongoing support. - We offer opportunities for career advancement within the healthcare staffing industry. - We offer a collaborative and inclusive company culture. Ready to Apply? To apply, please submit your resume through our online application portal or contact Select Staffing directly. We look forward to helping you take the next step in your healthcare career!