Select Staffing

Compensation

Full Description

Job Title: Healthcare Call Center Representative (Fully Remote) Company Overview: Select Staffing is a leading staffing and recruitment agency dedicated to connecting talented professionals with top employers across various industries. With a strong commitment to integrity and excellence, we strive to provide exceptional staffing solutions that meet the evolving needs of our clients and candidates. Role Overview: As a Healthcare Call Center Representative, you will play a vital role in delivering outstanding customer service and support to healthcare clients and patients. This fully remote position offers the opportunity to work in a dynamic environment where your communication skills and attention to detail will directly impact patient satisfaction and operational efficiency. What You'll Do: - You will handle inbound and outbound calls related to healthcare inquiries, appointments, and patient support. - You will provide accurate information and resolve issues promptly to ensure a positive customer experience. - You will document all interactions thoroughly in the company’s CRM system. - You will collaborate with healthcare providers and internal teams to coordinate patient care and services. - You will maintain compliance with healthcare regulations and company policies. - You will assist with scheduling appointments and managing patient records. - You will identify opportunities to improve processes and contribute to team goals. What You Bring: - Minimum of 1 year experience in a call center or customer service role, preferably in healthcare. - Strong communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to work independently in a remote environment with strong time management skills. - High school diploma or equivalent; additional healthcare certifications are a plus. Bonus Points If You Have: - Experience with healthcare insurance and medical terminology. - Bilingual abilities, especially in Spanish. - Previous remote work experience. - Familiarity with HIPAA regulations and patient confidentiality. What We Offer: - We offer a fully remote work environment providing flexibility and work-life balance. - We offer competitive hourly pay at $16/hr. - We offer comprehensive training and ongoing support to help you succeed. - We offer opportunities for career growth within the healthcare and customer service fields. - We offer a supportive team culture focused on respect and collaboration. Ready to Apply? To apply, please submit your resume and a brief cover letter outlining your relevant experience through our online application portal. We look forward to hearing from you!