Select Staffing

Compensation

Full Description

Job Title: Healthcare Patient Support Representative Company Overview: Select Staffing is a leading staffing agency dedicated to connecting talented professionals with rewarding career opportunities across various industries. We pride ourselves on fostering a supportive and inclusive work environment that empowers our employees to thrive and grow. Role Overview: As a Healthcare Patient Support Representative, you will play a vital role in providing exceptional support to patients within the healthcare system. Your primary focus will be to assist patients with their inquiries, resolve issues efficiently, and ensure a positive experience throughout their healthcare journey. What You'll Do: - You will respond promptly and professionally to patient inquiries via phone, email, or chat. - You will assist patients in navigating healthcare services and understanding their benefits. - You will document patient interactions accurately and maintain detailed records. - You will collaborate with healthcare providers and internal teams to resolve patient concerns. - You will provide empathetic support to patients, ensuring their needs are met with care. - You will adhere to all healthcare regulations and company policies to maintain compliance. - You will participate in ongoing training to stay updated on healthcare protocols and systems. What You Bring: - You bring at least 1-2 years of experience in a customer service or patient support role. - You have excellent communication skills, both verbal and written. - You possess strong problem-solving abilities and attention to detail. - You are comfortable working in a fully remote environment with self-motivation. - You have basic computer proficiency, including experience with CRM systems or similar software. Bonus Points If You Have: - Experience in the healthcare industry or familiarity with medical terminology. - Bilingual abilities, especially in Spanish, to support diverse patient populations. - Previous experience working remotely or in a virtual call center. - Certification in customer service or healthcare-related fields. What We Offer: - We offer a fully remote work environment, providing flexibility and work-life balance. - We offer competitive hourly pay at $16/hr. - We offer comprehensive training and ongoing professional development. - We offer supportive team culture and access to resources to help you succeed. - We offer opportunities for career advancement within the healthcare support field. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this role through our online application portal. We look forward to hearing from you!