Select Source International

Compensation

Full Description

Primary Job Responsibilities • Act as a primary technical escalation point for critical, high-impact customer issues, resolving complex architectural and performance-related challenges. • Deliver outstanding customer support by leveraging deep technical expertise and advanced troubleshooting methodologies to guide customers through critical system recoveries and complex deployments. • Efficiently analyze reported issues to identify root causes at the system and source-code level, communicating clear, strategic resolution plans to technical and executive stakeholders. • Lead cross-functional collaboration with support engineers, development, and product management to advocate for bug fixes, feature requests, and comprehensive systemic solutions. • Mentor and guide junior and mid-level support engineers, fostering a culture of technical excellence and continuous learning within the team. • Author, review, and curate advanced diagnostic documentation, contributing high-value knowledge base articles and reusable solutions to optimize global incident resolution. Required Qualifications • Minimum 5 to 7 years of advanced Linux systems administration or engineering expertise, with mastery of networking, firewall configuration, security protocols, clustering, web server management, and databases. • Deep architectural understanding of Linux operating systems and a comprehensive, expert-level grasp of Red Hat's product suite. • Advanced proficiency in utilizing Linux command-line tools and debugging utilities, with a strong emphasis on bash scripting, kernel crash analysis, performance profiling, strace, Wireshark, and Git. • Proven experience handling high-visibility escalations and interacting confidently with enterprise customers, third-party vendors, and internal engineering teams. • Self-motivated with strong technical judgment, capable of autonomous decision-making in high-pressure, critical-down situations. • Red Hat Certified Engineer (RHCE) certification is required (or must be obtained within a specified timeframe upon hire). • Bachelor's degree in a relevant technical discipline. • Flexibility to cover evening or weekend shift duties on a rotating basis as needed. • Must complete a background check as part of the hiring process. Preferred Qualifications • Prior experience mentoring technical staff or leading technical projects within a support or engineering environment. • Experience in highly regulated industries (Healthcare, Banking, Government). • Deep, demonstrable expertise with Red Hat OpenShift Container Platform (OCP), Red Hat Ansible Automation Platform (AAP), or Red Hat Satellite. • Relevant experience as a Tier 3/Escalation engineer for a PaaS provider, hosting service, or large-scale enterprise environment. • Development-level experience with programming languages (Go, Python, C, .NET) to assist in reading and debugging source code. • Advanced credentials such as Red Hat Certified Architect (RHCA).