Seattle Humane

Compensation

Full Description

Position Summary: This position is responsible for planning, executing, and evaluating a comprehensive annual giving program that incorporates cultivation, solicitation, and stewardship activities. This includes, but is not limited to, direct mail program (both internal and contract services), solicitation of cash donations on the Seattle Humane campus, donor engagement events, and programmatic stewardship of all annual giving donors. This position is responsible for increasing participation from individual donors who give up to $5,000 annually, resulting in long-term financial growth for the organization.  The Annual Giving Manager will work closely with the Development and Marketing departments to develop and execute fundraising and engagement strategies across multiple channels.  This role drives donor acquisition, retention, and stewardship working with the Development Director and other internal stakeholders. KEY OR ESSENTIAL FUNCTIONS: • Creates and executes the comprehensive annual giving program, including strategies to inspire giving from new donors, increase retention rates, re-engage lapsed donors, and increase average gift amounts.   • Acts as campaign manager for Annual Giving campaigns; partners with stakeholders across teams to develop, implement and continually evaluate multi-channel giving opportunities.   • Manages campaign logistics and develops complex project timelines using project management tools that reflect roles, tasks, and dates to ensure project scope is understood and work is completed as planned.   • Primarily responsible for creating or collaborating with colleagues to ensure campaign assets (content, copywriting, graphics) are deployed and integrated across all platforms. • Stays educated on new and emerging trends in Philanthropy and with the technical developments that apply to the profession; communicate and lead their organizations in applying these developments. This includes new giving vehicles and avenues such as cryptocurrency, gamification, etc.    • In partnership with Communications & Marketing team, aligns annual giving and stewardship strategy with integrated communications plan and fundraising priorities.   • Working with Communications & Marketing team members, ensures copy for email, direct mail, newsletters, and social media incorporates appropriate audience and community-focused strategies to increase revenue and engagement. • With Direct Response vendor, assumes primary responsibility for managing all components and ensuring timely delivery of both internal and external projects and appeals. • Actively works to expand and grow the monthly giving program and new donor program. • Maximizes revenue to Seattle Humane through designated areas of responsibility including: internally and externally produced direct mail appeals, digital appeals, online giving, matching gifts, car donation program,  and individual gifts given. Leads efforts and projects for special giving days like Giving Tuesday and Day of Giving. • Drafts donor-centered acknowledgement letters for all types of donor gifts across campus. Partners with Donor Services to ensure timely response to all gifts given to the organization via mail, by phone, online, on campus, internally, and at events.   • Working in partnership with the Development Director and individual giving team leadership, creates and implements segmented donor engagement and stewardship plans for annual and mid-level donors that include: thank you calls, personal outreach, tours, notes and other methods for implementing moves management practices. Will carry a portfolio of mid-level donors. • Provides strategic insights and recommendations based on analysis of donor trends and ROI.  • Analyze current policies and procedures for efficiency and propose improvements as needed to streamline processes and enhance effectiveness related to areas of work. • Submits budget requests and expense reports; follows established annual budget amounts for assigned areas. Provides support to the Director of Development relating to team budget management and monitoring. • Manages team calendars and provides team-wide project management for projects as assigned by the Director of Development. • Prepares weekly & monthly reports and/or other data as requested by the Director of Development, Major Gifts Officers, or Executive Director.   • Maintains appropriate files and records.  Adheres to the files and records retention policy and procedures.   Secondary Functions: • Answers incoming calls and responds to voicemail and email messages promptly and professionally.  Investigates donor complaints in a timely and objective manner.  Tracks public input on a regular basis and provides information to the Development Director.   • Conducts meetings within and between departments when necessary and attends all-staff, supervisor, department head and other meetings as requested.   • Supports donor event planning and coordination. Assists with the training of special events staff and volunteers as needed in relation to annual giving. Attends donor and community engagement events as back-up with events team and donor services are not available. • Other duties as assigned by Development Director or supervisor. SUPERVISORY RESPONSIBILITY: None but will provide some team lead responsibilities for Development Associate colleagues.   COMMUNICATION/INTERPERSONAL CONTACT: • Daily verbal or written communication with staff and donors through direct contact, meetings, written procedures, email, memos, charts, signs, telephone or mail.   • Daily contact with customers and donors by telephone, email, direct contact or through the mail.   • Values diversity and contributes to an inclusive working environment that is sensitive to other opinions, culture, and perspectives.    COMPLEXITY: This position requires a high degree of judgment, analytical skill, and discretion. The role involves managing complex digital marketing priorities and making recommendations that inform strategic decisions. Must be able to manage multiple priorities, respond to urgent requests, and drives project priorities in a fast-paced environment. KNOWLEDGE/EXPERIENCE/EDUCATION OR TRAINING: • High degree of judgment and confidentiality required.  • Demonstrated knowledge of fundamental fundraising principles and practices.   • Proven experience in successfully managing teams of staff and volunteers to achieve project deliverables.   • 3+ years of fundraising and/or other related professional experience in a nonprofit environment; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.   • 3+ years of digital marketing and/or direct mail marketing experience required • Must be able to read, write, and communicate effectively with diverse groups of people, including colleagues, board members, volunteers, and donors.     • 5+ years in project management required. Must have exceptional organizational and project management skills to be able to determine work priorities, schedules and timelines. • Must be proficient in Word, Excel, PPT, email and Internet use; have an advanced level of knowledge relational databases. Proficiency in project management platforms such as Asana and Basecamp is preferred.    PHYSICAL/MENTAL REQUIREMENTS: With or without reasonable accommodation, this position frequently analyzes problems and determines the best solutions, communicating clearly and concisely both orally and in writing.  Makes decisions under time constraints with (sometimes) limited information.  Has attention to detail and concentrates to produce accurate work despite frequent interruptions. Needs to be sensitive to other opinions, perspectives or cultures. Communicates with angry, confused and/or emotional people with tact and compassion.  Could sit for long periods of time, lift and carry at least 30 pounds, kneel, crouch, bend and reach. Must exhibit initiative and motivation in performing duties.   WORKING CONDITIONS: Open office concept environment. Hybrid in-office and work from home flexibility. May have limited animal handling which presents the potential of animal bites, exposure to zoonotic diseases (diseases that can be transmitted from vertebrate animals to people), animal dander and noise.   Equipment Use: Continuous use of desktop computer, printer, copy machine, and multi-line telephone.  Work Hours: Full-time, 40 hours a week.  Some evening and/or weekend hours required.  LOCATION: Position will be located onsite in the Bellevue, WA office. Equal Opportunity As an equal opportunity employer, Seattle Humane is committed to providing employment opportunities to all qualified applicants and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status or any other basis prohibited by applicable law. SEATTLE HUMANE CORE VALUES: Candidate should be committed to Seattle Humane’s Core Values: Compassion Accessibility Innovation Responsibility Teamwork Who we are: Seattle Humane is more than a shelter, we are a community resource center. We're meeting the increasing need for pet owner support services, so that families don't have to choose between an overdue bill and a beloved family member. We're training the next generation of veterinarians in our state-of-the-art medical center. We're building a community of animal advocates through our volunteer and youth education programs. The impact of Seattle Humane is life-changing, for the animals in our care and the people who love them. Our top priority is to connect animals in need of rescue with the people who will love them. Through our outreach, advocacy, and services, we strive to ensure that animal companionship is accessible to all. Take a look at our Vision for the Future, which will guide our work and priorities in the years to come. The Benefits: At Seattle Humane, we believe in investing in our people, you'll receive competitive benefits and perks, including full health & wellness coverage, generous paid time off starting at three weeks, 10 paid holidays, an employer matching retirement plan, personal pet allowance, employee sabbaticals, discounts, and you get to work around cute animals! Check out our LIST of benefits and perks HERE