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SeatGeek

via Greenhouse

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Software Engineer, Support Experience

Anywhere
Full-time
Posted 1/14/2026
Direct Apply
Key Skills:
Troubleshooting complex enterprise issues
Networking, Storage, and Linux/Windows environments
Knowledge base development

Compensation

Salary Range

$121K - 175K a year

Responsibilities

Providing technical support, troubleshooting enterprise issues, and creating documentation.

Requirements

Extensive experience in technical support, troubleshooting, and documentation; familiarity with enterprise environments; experience in customer-facing roles.

Full Description

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. SeatGeek is a technology innovator on a mission to disrupt the $300 billion ticketing industry. We have the product, vision, and team to make life better for performers, venues, and fans, and build a generational consumer brand in the process. All we’re missing is you. We are looking for Software Engineers with varying levels of experience to join SeatGeek’s R&D team. What you'll do Run a modern, containerized service-oriented architecture using industry-leading software development practices Ship code to production many times a day Solve complex performance problems, build elegant fan experiences, empower a data-driven business and scale our software to support our booming business Build powerful and performant integrations between systems that create delightful experiences for our fans and internal stakeholders, and enhance our brand Evaluate new technologies and improve our software stack to keep our technological edge Leverage cutting-edge AI tools to bring ideas to life faster than ever while upholding SeatGeek’s technical and product standards Work across team and discipline boundaries to develop the best product in our industry What you have Experience building business critical software in a fast-paced environment. We'll be interested in hearing about what you've built and how Experience solving complex technical challenges. SeatGeek engineers create custom solutions to unique ticketing problems, including complex real-time data integrations, inventory tracking, and event matching. We'll be excited to hear about challenging problems you've solved Passion for software craftsmanship and product. You have well-considered opinions about how software should work, and hold yourself and your code to a high standard A product mindset. You think beyond the code, about user experience, business impact, and what makes a great product tick Commitment to your teammates. You enjoy working with a diverse group of people with different experiences and take pride in mentoring and learning from others Our stack You do not need experience with all of these, but we thought you might be curious. What we care about is your experience, skills, and approach to problem solving. Tools can be learned. Languages + Frameworks: Python + FastAPI, Go, C# + .NET Core Datastores: Postgres, MemcachedRedis, Elasticsearch Cloud: AWS, k8s, argo Version control: Gitlab Saas: Workato, Customer Support / Help Center tools AI Tooling: Cursor, Github Copliot, Claude Code Observability: Datado Client-side: React+Typescript, Swift, Kotlin Perks Equity stake Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely A WFH stipend to support your home office setup Unlimited PTO Up to 16 weeks of fully-paid family leave 401(k) matching program Student loan support resources Health, vision, dental, and life insurance Up to $25k towards family building and reproductive health services Gender-affirming care support program $500 per year for wellness expenses Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical $120 per month to spend on tickets to live events Annual subscription to Spotify, Apple Music, or Amazon music The salary range for this role is $121,000-$175,000 USD. This role is also equity eligible. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location. SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us! To review our candidate privacy notice, click here. #LI-Remote

This job posting was last updated on 1/15/2026

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