via Glassdoor
$100K - 115K a year
Provide advanced technical support and troubleshooting for enterprise systems and collaborate with engineering teams to resolve complex issues.
Extensive experience in technical support and troubleshooting across multiple platforms, with strong customer communication and collaboration skills.
Must Have Technical/Functional Skills Network L2/L3 skills in Routing, Switching, Wireless LAN, SolarWinds, Clear understanding and troubleshooting skills in LAN/WAN/ Data center Network infrastructure. Experience in working with different vendors like Cisco, Arista TAC / RMA process. Incident, Change, problem request and service request Management. Good at Technical documentation, Information Security Awareness, Availability, and flexibility as needed, Collaboration, Teamwork, Quick learner. Understanding proactive monitoring for network parameters and configure alerts for those parameters. Experience on SolarWinds different modules for troubleshooting and configuration of proactive monitoring. Clear understanding of QOS and configuration of QOS Clear understanding of Cisco ISE and SNAC configuration Experience with Arista switches, Cisco routers and switches (Nexus), network monitoring and management platforms including SolarWinds including NCM, and Cisco DNA, and dynamic routing protocols (BGP, EIGRP, OSPF). Good analyticaland problem-solving skills. Familiarity with network security protocols and best practices Understanding VPN technology Understanding industrial Cisco router and switches Clear understanding of backbone network and data center network Experience in working with different vendors like Cisco, Arista TAC / RMA process. Incident, Change, problem request and service request Management. Good at Technical documentation, Information Security Awareness, Availability, and flexibility as needed, Collaboration, Teamwork, Quick learner. Cisco Device code upgrade Migration site from EIGRP protocol to BGP protocol Wireless AP installation and management Troubleshooting RTU and DRTU connectivity issues with splunk logs. Job Type: Full-time Pay: $100,000.00 - $115,000.00 per year Work Location: Remote
This job posting was last updated on 2/20/2026