Schoox, LLC

Compensation

Full Description

Position Overview We are looking for a highly motivated Senior Renewal Manager to join our Customer Success organization. In this role, you will own the end-to-end renewal lifecycle for a portfolio of direct SaaS and Content customers, ensuring retention of recurring revenue and supporting long-term growth. You will work closely with Customer Success Managers (CSMs) to deliver a proactive, value-driven renewal experience that protects and expands Annual Recurring Revenue (ARR). As a trusted advisor, the Senior Renewal Manager will engage with key stakeholders and executives to reinforce the value of our platform, mitigate churn risk, and uncover expansion opportunities. This role requires a strong mix of commercial acumen, SaaS industry knowledge, and customer-centricity. Key Responsibilities Own and execute the renewal process for an assigned book of SaaS and Content customers, with accountability for ARR retention and growth. Develop renewal strategies that maximize customer lifetime value and minimize churn. Partner with CSMs to ensure business reviews, success plans, and adoption milestones are aligned with upcoming renewals. Lead renewal negotiations, including subscription terms, pricing adjustments, and multi-year agreements, ensuring win-win outcomes. Identify and qualify upsell/cross-sell opportunities during the renewal cycle, collaborating with Account Managers or Sales to close expansion. Build and maintain strong executive-level relationships within customer organizations to reinforce the strategic value of our SaaS platform. Forecast renewal outcomes with accuracy and provide visibility into pipeline health, risks, and opportunities. Collaborate with Legal, Finance, and Operations to ensure renewals are processed efficiently and compliantly. Track and analyze renewal performance metrics, customer health data, and SaaS KPIs to drive continuous improvement. Mentor junior team members and contribute to the scaling of SaaS renewal best practices. 5+ years of experience in SaaS renewals management, account management, or customer success, with direct responsibility for ARR retention. Proven success in negotiating SaaS subscription renewals and managing complex customer accounts. Strong understanding of SaaS business models, subscription metrics (ARR, NRR, GRR, churn), and customer lifecycle management. Excellent communication, negotiation, and executive engagement skills. Ability to analyze customer usage data and health indicators to proactively address risk and identify growth opportunities. Highly organized, detail-oriented, and comfortable managing a high volume of renewals simultaneously. Proficiency with SaaS tools such as Salesforce, Gainsight, Gong, and renewal management platforms. Bachelor’s degree in Business, Communications, or a related field (MBA a plus). Our Culture At Schoox, our culture is rooted in the Greek philosophy of Philotimo. The intention is simple: To respect and help others, not in expectation of reward but because it’s the right thing to do. At Schoox, we treat each other with empathy, respect, kindness, honesty, integrity, humility, and compassion. Schoox is an equal-opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Compensation At Schoox, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community. The compensation offered for this position will depend on qualifications, experience, and work location. The offered compensation may also include restricted stock options. A description of our employee benefits may be found HERE https://schoox.benefitmain.com/