SCH SERVICES INC

Compensation

Full Description

JOB SUMMARY Drive product growth throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with Product Delivery to deliver winning products. This role will define the data modernization roadmap, vision, and priorities of a suite of internal products, making sure modernization initiatives align with business goals, survey team needs and overall firm data strategy. Additionally, this role will facilitate communication between business, survey and technical teams and establish expectations between the Survey Team and other SullivanCotter and Clinician Nexus teams. Design, communicate and implement policies and procedures to promote efficiency, transparency and top quality in survey work and deliverables in collaboration with the rest of the survey leadership team. Document decisions made by survey governance. Participate in strategic planning regarding methodology and use of technical tools. Preside over meetings as needed. Investigate and review data and deliverables for quality assurance. PRIMARY ACCOUNTABILITIES * Drives the data strategy of our internal product modernization initiatives * Investigates and reviews data and deliverables to ensure top-level quality * Owns the creation of short and mid-term product roadmap that outlines the product’s development timeline and milestones, as well as communicating and updating the roadmaps and positioning to align with the firm’s vision and strategy * Prioritizes features/functionality and maintains all activities related to development, testing and training * Works closely with engineering, design, survey and consulting stakeholders to ensure all stakeholders are aligned around the product vision * Identifies and implements opportunities for efficiencies and feature enhancement for users processing the data * Defines and documents the technical requirements for product development (features/functionality) and the timeline (sprints/release dates) in collaboration with the product owner * Collaborates with other product managers to leverage existing processes, tools and data models * Collaborates with the data science team to identify and adopt AI-driven methods that enhance data processing and mapping capabilities * Works with product owner to prioritize features/functionality within a given sprint and define releases * Tests new survey modernization technology and tools to ensure correct implementation of features and functionality and efficiency of processes prior to launch * Creates UAT plans, directs UAT and collects stakeholder input for product design and feedback through the UAT process * Identifies new features based on user testing and feedback * Creates and maintains documentation/user guides for tech tools * Keeps internal and external teams and business stakeholders well informed of the health and progress of modernization projects and delivers regular status reporting to stakeholders * Develops and proposes risk mitigation plans to ensure new technical projects are completed on time with high quality. Makes stakeholders aware (through weekly business meetings, cross-team communication about deadline-sensitive collaboration requirements, and roadmap/check-in meetings) of risks and potential risks with meeting work plan deadlines and/or functionality requirements * Assists in Survey team knowledge sharing with Data Platform and other technology teams to ensure desired outputs * Engages in competitor research to understand emerging markets and the scalability and feasibility of new internal product proposals * Investigates and reviews data and deliverables to ensure top-level quality * Demonstrates effective client and team relationship skills. Collaborates with consulting partners and survey managers to help define the deliverables * Sets agenda, prioritizes topics and leads Survey Governance (SGC) analyses and discussion with input from all stakeholders. Responsible for an accurate account of Survey Governance discussions, recording of decisions and follow-up and follow-through on action items * Works closely with SGC action item owners to make sure they have the resources and information needed to finish action items according to the established timeline and expected deliverables * Communicates survey governance decisions to all stakeholders * Serves as liaison between survey and other SullivanCotter teams for communications regarding survey methodologies, policies, and procedures * Promotes cross-survey collaboration, standardization, and consistency between surveys, when possible * Aids in the design and implementation of policies governing the collection and processing of SullivanCotter survey data * Becomes an expert in SullivanCotter’s data, products and services and educates stakeholders on the use and benefits KNOWLEDGE, SKILLS, AND ABILITIES Required Qualifications * BA or BS, with emphasis in data science, statistics, math, engineering, or any other degree with a technical focus  * 5+ years of relevant experience in the areas of product management and/or business development in health care with an emphasis on data strategy  * Experience with technical process improvement on large-scale initiatives * Strong skills and experience with data tools such as Alteryx, Tableau, Excel, and Databricks * Intermediate programming experience to include R, Python, and SQL * Self-starter with demonstrated ability to successfully lead complex project deliverables in a driven and changing organization * Demonstrates ownership of assigned tasks and dedication and perseverance to get the job done * Flexible, adaptable and the ability to work under tight deadlines or changing needs * Confidence and the ability to work independently * Exceptional client service orientation * Attention to detail * Collaborative, team player, able to multitask in a virtual and matrixed team-based environment * Ability to prioritize tasks and projects from a cross-team perspective * Excellent communication skills * Inductive reasoning ability to understand downstream consequences of small changes in details * Detailed knowledge of data quality issues, tests, and solutions Preferred Qualifications * MBA or master’s degree * Basic programming experience, including Alteryx, SQL, Python or R * Experience in a product management or data analytics leadership role * Knowledge of the health care industry WORK ENVIRONMENT May work in the office or remote. Must be physically able to perform the essential functions of the job. SALARY, BENEFITS, AND PERKS * Competitive total rewards package  * Medical and dental coverage at no cost to associates and their dependents * Pre-tax and Roth 401(k) options, Safe Harbor, and Profit-Sharing retirement plans * Flexible spending accounts * Generous paid time off (PTO) * Paid holidays * Gender-neutral parental leave  * Bereavement and pet leave * Continuing education and professional accreditation sponsorship * Basic Life/AD&D at no cost to the associate and Voluntary Life and AD&D insurance * Short- and long-term disability at no cost to associates * Employee assistance program * Mental health support program * Additional perks Reflected below is the base salary range offered for this position. Actual salaries may vary depending on factors including but not limited to academic achievements, skills and experience. The range listed is just one component of the compensation package offered to candidates.  * $115,700.00 - $192,900.00 annual base salary. Our Values In Action: How We CARE We live our values daily through four commitments: * Connect: Collaborate selflessly to support others, advance ideas, and solve problems using critical thinking. * Act: Bring integrity and respect to every interaction—no exceptions. * Reach: Commit to continuous learning and knowledge sharing that strengthens teams and clients. * Embrace: Foster inclusion and belonging so everyone can thrive and contribute. SullivanCotter Holdings, Inc. is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law or marital status.