Scale AI

Compensation

Full Description

About the Team The Contributor Support team manages high-volume, high-impact workflows across multiple products and operational domains. We partner closely with Product, Engineering, and Operations teams to resolve issues, improve tooling, and strengthen contributor experience. Role Summary Operations Program Managers (OPMs) are embedded within a Support domain and are responsible for driving system improvements that increase scalability, improve performance, and reduce operational risk. This role focuses on structural solutions rather than day-to-day ticket execution. OPMs identify recurring patterns, strengthen workflows, and partner cross-functionally to improve operational durability within their assigned domain. Responsibilities Drive operational improvements within an assigned vertical Identify recurring issues and design durable process enhancements Partner with Leads to improve KPI performance and operational health Translate frontline insights into scalable workflow or tooling improvements Lead cross-functional initiatives with Product, Engineering, and Operations stakeholders Improve Documentation, training, and process consistency Monitor performance trends and recommend interventions to reduce risk and inefficiency Qualifications You are a systems thinker who enjoys solving structural problems at scale. You are comfortable operating in ambiguous environments and driving initiatives independently. 4+ years of experience in Operations, Support, or related functions Demonstrated experience leading cross-functional projects Strong analytical and root-cause problem solving skills Excellent written communication and documentation skills Experience working with CRM systems, reporting dashboards, and ops tooling Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. The base salary range for this full-time position in the location of St. Louis is: $78,000—$98,000 USD PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision. PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.