Saviynt

Compensation

Full Description

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. Location: United States – Preferably El Segundo, CA (flexibility for remote candidates with exceptional experience) The Vice President of Global Scaled Customer Success will be a critical senior leader responsible for building Saviynt’s Scaled customer Success function globally. This leader will ensure Saviynt commercial customers realize measurable value while driving adoption, retention, expansion, and advocacy at scale. In this role, you’ll design and optimize programs that blend automation, personalization, and data insights—enabling us to deliver proactive, value-driven experiences at scale. This is a pivotal role that will build and lead digital engagement strategies leveraging Gainsight as our primary Customer Success platform to support commercial customers across all regions. \n What You'll Be Doing: The Impact You'll Make Design and lead scaled CS programs for commercial customers, covering onboarding, product adoption, renewals, and expansion. Drive automated and tech-touch journeys using Gainsight, including email campaigns, in-app engagement, and playbooks tailored to customer lifecycle stages. Analyze customer data and segmentation to identify health risks, expansion opportunities, and churn indicators, and proactively address them at scale. Partner with Product, Marketing, and Support to deliver integrated and consistent customer communications. Continuously improve digital engagement strategies using A/B testing, customer feedback, and CS analytics. Own and report on scaled success metrics—GRR, NRR, churn, adoption rates, CSAT/NPS—specific to the commercial segment. Oversee scalable customer playbooks within Gainsight, ensuring automation and workflow alignment with CS goals. Support enablement of CSMs through scalable assets, knowledge bases, and self-service resources that empower customers to get value faster. Act as an internal Gainsight expert to provide best practices on managing workflows, health scores, programs, and data integrations to optimize impact. What You Bring: Your Unstoppable Edge 10+ years of experience in Customer Success or Customer Experience roles at a SaaS company, with a strong focus on mid-sized customer engagement. 2+ years of hands-on experience designing or operating scaled/tech-touch CS programs. Deep experience with Gainsight, including Journey Orchestrator, Playbooks, Health Scores, and Reports. Strong analytical mindset; confident working with customer data to drive engagement strategy. Proven success delivering impact through scalable programs that improve adoption, retention, and NRR. Exceptional cross-functional collaborator—comfortable working with Product, Marketing, and Support to drive alignment. Excellent written and verbal communication skills; able to create compelling digital content and customer communications. Experience with self-service models, customer education, or customer community engagement is a plus. Preferred Experience Familiarity with complementary tools like Pendo, Intercom, Zapier, or Salesforce. Background in customer marketing, enablement, or digital experience design. Additional Details Preferred location: El Segundo, CA (with flexibility for remote candidates who bring exceptional experience).Occasional travel required for executive customer meetings, global leadership sessions, and in-person collaboration. Benefits Medical, Dental, Vision, Life Insurance 401K Unlimited PTO Sick Time Holiday Parties Daily Catered Lunches Employee Recognition Programs Team Socials \n $0 - $0 a year \n You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. If required for this role, you will: - Complete security & privacy literacy and awareness training during onboarding and annually thereafter - Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.