Sartorius

Compensation

Full Description

Reporting directly to the Manager of Customer Support Strategic & Global Key Accounts, the main purpose of the role of the Customer Success Professional is to enable a high level of customer service through the successful implementation of customer focused activities whilst working closely with cross-functional teams to ensure that customer satisfaction is maximized. What you will accomplish together with us: Be the point of contact for the strategic and global key account sales teams to facilitate communication between internal functions (including customer service, Operations and Finance). Collaborate with stakeholders to develop project plans, outlining objectives, timelines, and deliverables Coordinate and track project tasks, milestones, and dependencies, providing regular updates to stakeholders Lead of customer related topics for the supply of our single use products, collaboration with local involved stakeholders to mitigate risks, fix issues, then feedback to the global function at the account Monitoring of global and customer KPI’s i.e., OTIF, journey mapping, CX and scorecards. (On-time in full) Participation in regular SRM or business reviews with Sales and the Customer to present activities in scope of CSM. Participation in the update of the MSA (or equivalent) on the clauses relating to logistics and supply. Maintenance of the list of sites validated/rejected by the customer. Customer oriented project management activities. Collecting and analyzing customer forecasts that enable pro-active measures internally to secure the appropriate supply of our products to the customer. Understand the key drivers for making our products and solutions available on time to the Customers based on a collaborative approach with them. Work with internal functions to agree on service level agreements to convert them into tangible solutions. Working with customers to limit the impact of lead time changes, understanding customer trends and working with supply chain to find solutions Identify and assess project risks, collaborate on mitigation strategies, and contribute to proactive risk management What will convince us: Bachelor’s degree in business or related field or equivalent professional background (5+ years of experience in a customer-facing position – ideally coupled with a good knowledge in Supply Chain). Excels at communication, negotiation, and engagement, able to understand and articulate stakeholder requirements and acts with integrity. Progressive attitude towards change and a passion for continuous improvement. Able to thrive in a challenging environment with fast-changing priorities. Strong analytical skills, able to be both precise and concise when handling large amounts of complex data. Knowledge in SAP (Order Management & Supply) + Microsoft Office Suite Demonstrated track record for troubleshooting and resolving customer issues, experience in crisis management considered a plus. Identification with our core values: Sustainability, Openness, Enjoyment What We Offer As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits: Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network” Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs. Intelligent Working Environment: Working in smart buildings with the latest technology and equipment. Retirement Savings Plan: 401 k (with generous company match) Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class. Please view equal employment opportunity posters provided by OFCCP here. E-Verify Participation Info E-Verify Workers Rights For Residents of California please review; CA Privacy Notice for Employees #LI-remote Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. We look forward to receiving your application. www.sartorius.com/career If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers to our Candidate Portal and thank you for your interest in working and growing with us. We look forward to receiving your application. You can check the status anytime in this portal. Here you will find the best application tips from our HR team. Information on the application process can also be found in this video and under FAQ & Contact. In this brochure you will learn more about us as an employer and your career with us. For further insights, please visit the Sartorius Blog and our career website. Set up your personal Job Alert now and never miss an opportunity to apply for a job that suits you. Please note that you will receive an initial confirmation message. 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