Santander

Compensation

Full Description

AI Developer (UI/UX frontend owner, incl. chatbots, voice bots & API/platform integration) Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: We are seeking a highly skilled AI Developer with expertise in building conversational AI solutions, including chatbots, voice bots, and Retrieval-Augmented Generation (RAG) applications, that integrate seamlessly with contact center platforms and enterprise systems. The ideal candidate will have strong experience in AI application development within the financial or banking industry, as well as a working knowledge of model risk governance, architecture review, and risk assessment processes. This role requires a balance of hands-on technical development and the ability to navigate regulatory, compliance, and governance frameworks within a financial institution. Design and Develop Conversational AI Solutions: Build, deploy, and maintain chatbot and voice bot flows using NLP/NLU frameworks and conversational AI platforms. Develop Retrieval-Augmented Generation (RAG) Applications: Design and implement RAG solutions to improve knowledge-grounded AI responses by integrating vector databases, embedding models, and external knowledge sources. Integration with Enterprise & Contact Center Platforms: Connect conversational systems to Contact Center as a Service (CCaaS) platform, CRM systems, APIs, and other enterprise applications. AI Governance and Risk Management: Ensure AI models and applications comply with model risk management policies (e.g., SR 11-7, OCC/ECB guidelines). Participate in internal reviews, model validations, and risk assessments. Architecture and Design Reviews: Work with enterprise architecture teams to ensure AI solutions align with security, scalability, and compliance standards. Continuous Improvement: Monitor bot and RAG system performance, conduct error analysis, and refine conversational and retrieval pipelines to improve user experience. Cross-Functional Collaboration: Partner with product, compliance, architecture, and risk teams to ensure AI solutions meet both business needs and regulatory standards. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's Degree or equivalent work experience: Computer Science/Software Engineering or equivalent field. - Preferred Strong hands-on experience in AI/ML development with NLP/NLU frameworks (e.g., Rasa, Dialogflow, Microsoft Bot Framework, OpenAI, AWS Lex). Proven experience building and integrating chatbots, voice bots, and RAG-based applications. Experience with vector databases (e.g., Pinecone, Weaviate, Milvus, FAISS) and embedding models for retrieval pipelines. Understanding of Model Risk Governance frameworks, AI/ML model validation, and compliance practices. Familiarity with enterprise architecture principles and participation in architecture/design review processes. Experience with APIs, microservices, and cloud platforms (AWS, Azure, or GCP). Strong knowledge of security and compliance requirements in financial services. Strong programming skills in Python, Java, or C#. Knowledge of REST APIs, JSON, webhook integrations, and RAG pipelines. Familiarity with speech recognition and voice AI technologies. Excellent communication and stakeholder management skills. Ability to work in highly regulated environments with attention to governance. Certifications: No Certifications listed for this job. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. Experience in Microsoft Office products. Experience working in financial services, banking, or fintech environments. Familiarity with regulatory frameworks impacting AI/ML in financial institutions (e.g., SR 11-7, OCC, Basel, GDPR, AI Act). Experience with risk assessment methodologies and working with risk/compliance teams. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range Minimum: $108,750.00 USD Maximum: $180,000.00 USD Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next: If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.