Sandler Partners

Compensation

Full Description

Job Description: • The Customer Success Implementation Manager is responsible for accelerating franchisee success through high-touch onboarding and ongoing enablement. • Ensure both new and tenured franchisees adopt Sandler’s systems, tools, and best practices. • Lead franchisee implementation across 10+ core platforms. • Deliver structured onboarding for new owners. • Provide proactive enablement to established franchises who want to scale, modernize, or improve execution. • Develop, update, and maintain onboarding content. • Co-host bi-monthly onboarding cohorts and lead weekly 1:1 onboarding sessions with new franchisees. • Support Initial Training in Baltimore (bi-monthly travel required). Requirements: • 5+ years in Customer Success, Franchise Enablement, Implementation, Onboarding, Training, or related roles. • CRM / marketing automation experience (HubSpot strongly preferred). • Strong command of MS office suite. • Strong technical aptitude across multi-platform environments. • Proven ability to train, present, and guide users through adoption in both virtual and in-person settings. • High organizational discipline; able to manage multiple franchise “builds” simultaneously. • Excellent communication, coaching, and relationship-management skills. Benefits: • Health insurance • Retirement plans • Flexible work arrangements • Professional development