Samsung Electronics America, Inc.

Compensation

Full Description

Position Summary Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities The Executive Director, Support & Business Operations, will lead the strategic vision and execution of Deployment & Service Delivery, Operations Support, SCM/Logistics, and Business Operations for our Networks Division. The incumbent will oversee and integrate the efforts of these teams to ensure seamless project execution, operational efficiency, and business success. The Executive Director, Support & Business Operations, will partner closely with cross-functional leaders across Supply Chain, Finance, Sales, and Engineering to translate business strategy into executable operational plans that support both growth and profitability. Strategic Leadership: Define and implement the long-term vision and strategy for Deployment & Service Delivery, Operations Support, SCM/Logistics, and Business Operations, ensuring alignment with Samsung Networks' business goals. Cross-Functional Integration: Foster strong collaboration and integration among Deployment & Service Delivery, Operations Support, SCM/Logistics, and Business Operations teams to ensure seamless project execution and operational efficiency. Process Optimization: Drive continuous improvement in processes across all teams, leveraging automation and innovative methodologies to enhance efficiency and reduce costs. Financial Oversight: Manage the P&L for Support & Business Operations, ensuring profitability and financial sustainability. Risk Management: Identify, assess, and mitigate risks across all projects and operations, to ensure successful delivery and customer satisfaction. Training and Development: Oversee all training activities for customers, GC, and internal teams, ensuring readiness and capability to meet project demands. Quality and Safety: Ensure adherence to quality standards and safety processes across all projects and operations. Reporting and Communication: Develop and maintain comprehensive reporting templates for all teams, ensuring clear communication of project status, risks, and performance metrics. Tool Management: Serve as the owner/interface for various deployment, operations, logistics, and business tools (e.g., SPMS, OV, SAP), ensuring effective utilization and adoption. Leadership and People Management: Foster a culture of collaboration, accountability, and innovation that reflects Samsung’s core values. Skills and Qualifications Minimum Qualifications: Bachelor's degree; MBA strongly preferred. Certifications: Project Management certification preferred (e.g., PMP). 20+ years of experience with 12+ years in project/program management within a Network Telecommunication Service organization. Industry Knowledge: Deep understanding of the US Deployment Industry. Leadership: Proven track record in strategic operations leadership, with exposure to both supply-side and customer-facing activities. Financial acumen: Strong analytical, financial acumen, and decision-making capabilities; able to translate data into actionable insights. Communication: Exceptional verbal and written communication skills, with the ability to establish relationships cross-functionally and with customers. Technical Expertise: Strong knowledge of Project/Program management tools, processes, and automation techniques. Authorization: Authorized to work in the U.S. Success Profile: Strategic thinker who can connect operational execution to business outcomes. Resilient and adaptive leader who thrives in a fast-paced, matrixed environment. Customer-centric mindset with a passion for continuous improvement and innovation. Collaborative and trusted partner to senior executives and cross-functional peers #LI-KR1 Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/ Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/ NEW JERSEY STATE ONLY The salary range for this role is expected to be between $265,000 and $310,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role. Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance. * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities. * Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries. Job Alerts: If you would like to be notified of new opportunities when they are posted, please click here. You will be asked to create an account first if you do not already have one. Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).