Samsara

Compensation

Full Description

Job Description: • Own strategy and operations for sales-assisted, self-service, and auto-renewal commercial renewals • Lead, develop, and inspire a team responsible for 1:1 and scaled renewal motions • Collaborate with Sales, Customer Success, Product, and Marketing to optimize the digital renewal journey and drive improved retention and expansion • Set and manage performance metrics aligned to renewal revenue, customer experience, and operational efficiency • Build processes and leverage technology to improve automation, self-service, and enablement for the renewal customer base • Serve as a champion for customer value, identifying and removing renewals friction points and proactively mitigating churn risk • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices Requirements: • 7+ years experience in SaaS, recurring revenue, or subscription-based business, with emphasis on renewals or customer success • 3+ years of people management experience, including managing managers and scaling teams • Deep experience with digital commerce or self-service renewal workflows • Track record driving measurable improvements in renewal rates and customer lifecycle performance • Strong analytical and process optimization skills, with experience using CRM and digital tools • Excellent cross-functional communication and project leadership abilities Benefits: • Competitive total compensation package • Employee-led remote and flexible working • Health benefits • Much, much more